Municipal Public Safety Dispatch Equipment Packages

 

The following equipment packages are associated with the "Municipal Public Safety Dispatch" element.   Select the "Details" icon to see the detailed process specifications that support each equipment package, or consult the National ITS Architecture web site for more information.

 

Emergency Call-Taking

This Equipment package supports the emergency call-taker, collecting available information about the caller and the reported emergency, and forwarding this information to other equipment packages that formulate and manage the emergency response. This equipment package receives 9-1-1, 7-digit local access, and motorist call-box calls and interfaces to other agencies to assist in the verification and assessment of the emergency and to forward the emergency information to the appropriate response agency.

 

Emergency Data Collection

This equipment package collects and stores emergency information that is collected in the course of operations by the Emergency Management Subsystem. This data can be used directly by operations personnel or it can be made available to other data users and archives in the region.

 

Emergency Dispatch

This Equipment package supports efficient dispatch of emergency vehicles. It tracks emergency vehicles, dispatches these vehicles to an incident, and provides safe and efficient routes based on real-time traffic information.

 

Emergency Environmental Monitoring

This equipment package assimilates current and forecast road conditions and surface weather information from a variety of sources, including both weather service providers and vehicle probes. The collected environmental information is monitored and presented to the operator. This information can be used to more effectively manage incidents.

 

Emergency Response Management

This Equipment package develops and stores emergency response plans and manages overall coordinated response to emergencies. It tracks the availability of resources and assists in the appropriate allocation of these resources for a particular emergency response. This Equipment package provides coordination between multiple allied agencies before and during emergencies to implement emergency response plans and track progress through the incident. It provides vital communications linkages which provide real-time information to emergency response personnel in the field.

 

Mayday Support

This Equipment package receives Mayday messages, determines an appropriate response, and either uses internal resources or contacts a local agency to provide that response. The nature of the emergency is determined based on the information in the mayday message as well as other inputs. This package effectively serves as an interface between automated mobile mayday systems and the local public safety answering point for messages which require a public safety response.