TxDOT Courtesy Service Patrol Dispatch Equipment Packages

 

The following equipment packages are associated with the "TxDOT Courtesy Service Patrol Dispatch" element.   Select the "Details" icon to see the detailed process specifications that support each equipment package, or consult the National ITS Architecture web site for more information.

 

Emergency Call-Taking

This Equipment package supports the emergency call-taker, collecting available information about the caller and the reported emergency, and forwarding this information to other equipment packages that formulate and manage the emergency response. This equipment package receives 9-1-1, 7-digit local access, and motorist call-box calls and interfaces to other agencies to assist in the verification and assessment of the emergency and to forward the emergency information to the appropriate response agency.

 

Emergency Environmental Monitoring

This equipment package assimilates current and forecast road conditions and surface weather information from a variety of sources, including both weather service providers and vehicle probes. The collected environmental information is monitored and presented to the operator. This information can be used to more effectively manage incidents.

 

Emergency Response Management

This Equipment package develops and stores emergency response plans and manages overall coordinated response to emergencies. It tracks the availability of resources and assists in the appropriate allocation of these resources for a particular emergency response. This Equipment package provides coordination between multiple allied agencies before and during emergencies to implement emergency response plans and track progress through the incident. It provides vital communications linkages which provide real-time information to emergency response personnel in the field.

 

Service Patrol Management

This equipment package supports dispatch and communication with roadway service patrol vehicles.