This equipment package services voice-based traveler requests for information that supports traveler telephone information systems like 511. The equipment package takes requests for traveler information, which could be voice-formatted traveler requests, dual-tone multifrequency (DTMF)-based requests, or a simple traveler information request, and returns the requested traveler information in the proper format. In addition to servicing requests for traveler information, this equipment package also collects and forwards alerts and advisories to traveler telephone information systems.
Included In:
TransGuide ATMS
TxDOT 511 System
TxDOT Highway Conditions Reporting System
VIA IVR Phone System
Functional Requirements
1 -
The center shall provide the capability to process voice-formatted requests for traveler information from a traveler telephone information system, and return the information in the requested format. 2 -
The center shall provide the capability to process dual-tone multifrequency (DTMF)-based requests (touch-tone) for traveler information from a traveler telephone information system. 3 -
The center shall provide the capability to process traveler information requests from a traveler telephone information system. 4 -
The center shall collect and provide information on traffic conditions in the requested voice format and for the requested location. 5 -
The center shall collect and provide work zone and roadway maintenance information in the requested voice format and for the requested location. 6 -
The center shall collect and provide roadway environment conditions information in the requested voice format and for the requested location. 7 -
The center shall collect and provide weather and event information in the requested voice format and for the requested location. 8 -
The center shall collect and provide transit service information in the requested voice format and for the requested location. 9 -
The center shall collect and provide yellow pages services information in the requested voice format and for the requested location. 10 -
The center shall collect and provide current ferry and rail schedule and airport status information in the requested voice format and for the requested location. 11 -
The center shall provide the capability to support both specific caller requests as well as bulk upload of regional traveler information. 12 -
The center shall receive and forward region-specific wide-area alert and advisory information to the traveler telephone information system, including major emergencies such as a natural or man-made disaster, civil emergency, child abductions, severe weather watches and warnings, military activities, and law enforcement warnings.
