| Functional Area: Emergency Call-Taking |
- The center shall support the interface to the Emergency Telecommunications System (e.g. 911 or 7-digit call routing) to receive emergency notification information and provide it to the emergency system operator.
- The center shall receive emergency call information from 911 services and present the possible incident information to the emergency system operator.
- The center shall receive emergency call information from motorist call-boxes and present the possible incident information to the emergency system operator.
- The center shall receive emergency call information from mayday service providers and present the possible incident information to the emergency system operator.
- The center shall receive emergency notification information from other public safety agencies and present the possible incident information to the emergency system operator.
- The center shall receive emergency notification information from public transit systems and present the possible incident information to the emergency system operator.
- The center shall coordinate, correlate, and verify all emergency inputs, including those identified based on external calls and internal analysis of security sensor and surveillance data, and assign each a level of confidence.
- The center shall send a request for remote control of CCTV systems from a traffic management center in order to verify the reported incident.
- The center shall forward the verified emergency information to the responding agency based on the location and nature of the emergency.
- The center shall update the incident information log once the emergency system operator has verified the incident.
- The center shall provide the capability for digitized map data to act as the background to the emergency information presented to the emergency system operator.
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| Functional Area: Emergency Dispatch |
- The center shall dispatch emergency vehicles to respond to verified emergencies under center personnel control.
- The center shall store the current status of all emergency vehicles available for dispatch and those that have been dispatched.
- The center shall relay location and incident details to the responding vehicles.
- The center shall track the location and status of emergency vehicles responding to an emergency based on information from the emergency vehicle.
- The center shall store and maintain the emergency service responses in an action log.
- The center shall provide the capability for digitized map data to act as the background to the information presented to the emergency system operator.
- The center shall receive traffic images to support dispatch of emergency vehicles.
- The center shall provide the capability to request remote control of traffic surveillance devices
- The center shall coordinate response to incidents with other Emergency Management centers to ensure appropriate resources are dispatched and utilized.
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