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Element Expanded Functional Requirements: NYC DOT Office of Emergency Response |
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Functional Area: Emergency Call-Taking |
- The center shall support the interface to the Emergency Telecommunications System (e.g. 911 or 7-digit call routing) to receive emergency notification information and provide it to the emergency system operator.
- The center shall receive emergency call information from 911 services and present the possible incident information to the emergency system operator.
- The center shall receive emergency call information from motorist call-boxes and present the possible incident information to the emergency system operator.
- The center shall receive emergency call information from mayday service providers and present the possible incident information to the emergency system operator.
- The center shall receive emergency notification information from other public safety agencies and present the possible incident information to the emergency system operator.
- The center shall receive emergency notification information from public transit systems and present the possible incident information to the emergency system operator.
- The center shall coordinate, correlate, and verify all emergency inputs, including those identified based on external calls and internal analysis of security sensor and surveillance data, and assign each a level of confidence.
- The center shall send a request for remote control of CCTV systems from a traffic management center in order to verify the reported incident.
- The center shall forward the verified emergency information to the responding agency based on the location and nature of the emergency.
- The center shall update the incident information log once the emergency system operator has verified the incident.
- The center shall provide the capability for digitized map data to act as the background to the emergency information presented to the emergency system operator.
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Functional Area: Emergency Dispatch |
- The center shall dispatch emergency vehicles to respond to verified emergencies under center personnel control.
- The center shall store the current status of all emergency vehicles available for dispatch and those that have been dispatched.
- The center shall relay location and incident details to the responding vehicles.
- The center shall track the location and status of emergency vehicles responding to an emergency based on information from the emergency vehicle.
- The center shall store and maintain the emergency service responses in an action log.
- The center shall provide the capability for digitized map data to act as the background to the information presented to the emergency system operator.
- The center shall receive traffic images to support dispatch of emergency vehicles.
- The center shall provide the capability to request remote control of traffic surveillance devices
- The center shall coordinate response to incidents with other Emergency Management centers to ensure appropriate resources are dispatched and utilized.
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Functional Area: Emergency Response Management |
- The center shall provide strategic emergency response capabilities provided by an Emergency Operations Center for large-scale incidents and disasters.
- The center shall manage coordinated inter-agency responses to and recovery from large-scale emergencies. Such agencies include traffic management, transit, maintenance and construction management, rail operations, and other emergency management agencies.
- The center shall provide the capability to implement response plans and track progress through the incident by exchanging incident information and response status with allied agencies.
- The center shall develop, coordinate with other agencies, and store emergency response plans.
- The center shall track the availability of resources and coordinate resource sharing with allied agency centers including traffic, maintenance, or other emergency centers.
- The center shall allocate the appropriate emergency services, resources, and vehicle (s) to respond to incidents, and shall provide the capability to override the current allocation to suit the special needs of a current incident.
- The center shall receive event scheduling information from Event Promoters.
- The center shall support remote control of field equipment normally under control of the traffic management center including traffic signals, dynamic message signs, gates, and barriers.
- The center shall provide the capability to remotely control and monitor CCTV systems normally operated by a traffic management center.
- The center shall provide the capability to request transit resource availability from transit centers for use during disaster and evacuation operations.
- The center shall assimilate the damage assessment of the transit, traffic, rail, maintenance, and other emergency center services and systems to create an overall transportation system status, and disseminate to each of these centers and the traveling public via traveler information providers.
- The center shall provide information to the media concerning the status of an emergency response.
- The center shall provide the capability for digitized map data to act as the background to the information presented to the emergency system operator.
- The center shall provide the capability for center personnel to provide inputs to the management of incidents, disasters and evacuations.
- The center shall collect information about the status of the recovery efforts for the infrastructure during disasters.
- The center shall provide the overall status of infrastructure recovery efforts to traveler information providers and media.
- The center shall provide the capability to communicate information about emergency situations to local population through the Emergency Telecommunications System.
- The center shall provide the capability to identify neighborhoods and businesses that should be informed of an emergency situation based on information collected about incidents including their severity, impacted locations, and recovery schedule.
- The center shall retrieve information from public health systems to increase preparedness for, and implement a response to biological, chemical, radiation, and other public health emergencies.
- The center shall manage coordinated inter-agency responses to incidents at an international border.
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Functional Area: TMC Traffic Metering |
- The center shall remotely control systems to manage use of the freeways, including ramp, interchange, and mainline metering.
- The center shall collect operational status from ramp meters, interchange meters, and mainline meters and compare against the control information sent by the center.
- The center shall collect fault data from ramp meters, interchange meters, and mainline meters.
- The center shall implement control strategies, under control of center personnel, on some or all of the freeway network devices (e.g. ramp meters, interchange meters, and mainline meters), based on data from sensors monitoring traffic conditions upstream, downstream, and queue data on the approaches to the meters.
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Functional Area: TMC Incident Detection |
- The center shall receive inputs from the Alerting and Advisory System concerning the possibility or occurrence of severe weather, terrorist activity, or other major emergency, including information provided by the Emergency Alert System.
- The center shall collect and store traffic flow and image data from the field equipment to detect and verify incidents.
- The center shall receive inputs concerning upcoming events that would effect the traffic network from event promoters and traveler information service providers.
- The center shall exchange incident and threat information with emergency management centers as well as maintenance and construction centers; including notification of existence of incident and expected severity, location, time and nature of incident.
- The center shall support requests from emergency management centers and border inspection systems to remotely control sensor and surveillance equipment located in the field.
- The center shall provide road network conditions and traffic images to emergency management centers to support the detection, verification, and classification of incidents.
- The center shall provide video and traffic sensor control commands to the field equipment to detect and verify incidents.
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Functional Area: TMC Incident Dispatch Coordination/Communication |
- The center shall exchange alert information and status with emergency management centers. The information includes notification of a major emergency such as a natural or man-made disaster, civil emergency, or child abduction for distribution to the public. The information may include the alert originator, the nature of the emergency, the geographic area affected by the emergency, the effective time period, and information and instructions necessary for the public to respond to the alert. This may also identify specific information that should not be released to the public.
- The center shall coordinate planning for incidents with emergency management centers - including pre-planning activities for disaster response, evacuation, and recovery operations.
- The center shall support requests from emergency management centers to remotely control sensor and surveillance equipment located in the field, provide special routing for emergency vehicles, and to provide responding emergency vehicles with signal preemption.
- The center shall exchange incident information with emergency management centers, maintenance and construction centers, transit centers, information service providers, and the media including description, location, traffic impact, status, expected duration, and response information.
- The center shall share resources with allied agency centers to implement special traffic control measures, assist in clean up, verify an incident, etc. This may also involve coordination with maintenance centers.
- The center shall receive inputs concerning upcoming events that would effect the traffic network from event promoters, traveler information service providers, media, border crossings, and rail operations centers.
- The center shall provide road network conditions and traffic images to emergency management centers, maintenance and construction centers, and traveler information service providers.
- The center shall monitor incident response performance and calculate incident response and clearance times.
- The center shall exchange road network status assessment information with emergency management and maintenance centers including an assessment of damage sustained by the road network including location and extent of the damage, estimate of remaining capacity, required closures, alternate routes, necessary restrictions, and time frame for repair and recovery.
- The center shall coordinate information and controls with other traffic management centers.
- The center shall receive inputs from emergency management and transit management centers to develop an overall status of the transportation system including emergency transit schedules in effect and current status and condition of the transportation infrastructure.
- The center shall support an interface with a map update provider, or other appropriate data sources, through which updates of digitized map data can be obtained and used as a background for traffic incident management.
- The center shall respond to requests from border agencies to implement special traffic control measures (e.g. lane assignments by vehicle type) on the approaches to a border crossing.
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Functional Area: TMC Regional Traffic Management |
- The center shall exchange traffic information with other traffic management centers including incident information, congestion data, traffic data, signal timing plans, and real-time signal control information.
- The center shall exchange traffic control information with other traffic management centers to support remote monitoring and control of traffic management devices (e.g. signs, sensors, signals, cameras, etc.).
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Functional Area: TMC Signal Control |
- The center shall remotely control traffic signal controllers.
- The center shall accept notifications of pedestrian calls.
- The center shall collect traffic signal controller operational status and compare against the control information sent by the center.
- The center shall collect traffic signal controller fault data from the field.
- The center shall manage (define, store and modify) control plans to coordinate signalized intersections, to be engaged at the direction of center personnel or according to a daily schedule.
- The center shall implement control plans to coordinate signalized intersections based on data from sensors.
- The center shall manage boundaries of the control sections used within the signal system.
- The center shall maintain traffic signal coordination including synchronizing clocks throughout the system.
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Functional Area: TMC Traffic Information Dissemination |
- The center shall remotely control dynamic messages signs for dissemination of traffic and other information to drivers.
- The center shall remotely control driver information systems that communicate directly from a center to the vehicle radio (such as Highway Advisory Radios) for dissemination of traffic and other information to drivers.
- The center shall collect operational status for the driver information systems equipment (DMS, HAR, etc.).
- The center shall collect fault data for the driver information systems equipment (DMS, HAR, etc.) for repair.
- The center shall retrieve locally stored traffic information, including current and forecasted traffic information, road and weather conditions, traffic incident information, information on diversions and alternate routes, closures, and special traffic restrictions (lane/shoulder use, weight restrictions, width restrictions, HOV requirements), and the definition of the road network itself.
- The center shall distribute traffic data to maintenance and construction centers, transit centers, emergency management centers, and traveler information providers.
- The center shall distribute traffic data to the media; the capability to provide the information in both data stream and graphical display shall be supported.
- The center shall provide the capability for center personnel to control the nature of the data that is available to non-traffic operations centers and the media.
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Functional Area: Transit Center Information Services |
- The center shall provide travelers using public transportation with traffic and advisory information upon request. Such information may include transit routes, schedules, transfer options, fares, real-time schedule adherence, current incidents, weather conditions, and special events.
- The center shall provide transit information to the media including details of deviations from schedule of regular transit services.
- The center shall exchange transit schedules, real-time arrival information, fare schedules, and general transit service information with other transit organizations to support transit traveler information systems.
- The center shall provide transit service information to traveler information service providers including routes, schedules, schedule adherence, and fare information as well as transit service information during evacuation.
- The center shall enable yellow pages (including non-motorized transportation) information to be output to the traveler.
- The center shall broadcast transit advisory data, including alerts and advisories pertaining to major emergencies, or man made disasters.
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Functional Area: Transit Center Security |
- The center shall monitor transit vehicle operational data to determine if the transit vehicle is off-route and assess whether a security incident is occurring.
- The center shall receive reports of emergencies on-board transit vehicles entered directly be the transit vehicle operator or from a traveler through interfaces such as panic buttons or alarm switches.
- The center shall support the back-office portion of functionality to authenticate transit vehicle operators.
- The center shall exchange transit incident information along with other service data with other transit agencies.
- The center shall receive information pertaining to a wide-area alert such as weather alerts, disaster situations, or child abductions. This information may come from Emergency Management or from other Alerting and Advisory Systems.
- The center shall send wide-area alert information to travelers (on-board transit vehicles or at stations/stops) and transit vehicle operators.
- The center shall coordinate the response to security incidents involving transit with other agencies including Emergency Management, other transit agencies, media, traffic management, and traveler information service providers.
- The center shall receive threat information and status on the integrity of the transit infrastructure.
- The center shall provide support to remotely disable (or reset the disabling of) a transit vehicle in service.
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Functional Area: MCM Incident Management |
- The center shall receive inputs from the Alerting and Advisory System concerning the possibility or occurrence of severe weather, terrorist activity, or other major emergency, including information provided by the Emergency Alert System.
- The center shall exchange alert information and status with emergency management centers. The information includes notification of a major emergency such as a natural or man-made disaster, civil emergency, or child abduction. The information may include the alert originator, the nature of the emergency, the geographic area affected by the emergency, the effective time period, etc.
- The center shall exchange incident and threat information with emergency management centers as well as traffic management centers; including notification of existence of incident and expected severity, location, time and nature of incident.
- The center shall coordinate planning for incidents with emergency management centers - including pre-planning activities for disaster response, evacuation, and recovery operations.
- The center shall respond to requests from emergency management to provide maintenance and construction resources to implement response plans, assist in clean up, verify an incident, etc. This may also involve coordination with traffic management centers and other maintenance centers.
- The center shall exchange road network status assessment information with emergency management and traffic management centers including an assessment of damage sustained by the road network including location and extent of the damage, estimate of remaining capacity, required closures, alternate routes, necessary restrictions, and time frame for repair and recovery.
- The center shall provide work zone activities affecting the road network including the nature of the maintenance or construction activity, location, impact to the roadway, expected time(s) and duration of impact, anticipated delays, alternate routes, and suggested speed limits. This information may be augmented with images that provide a visual indication of current work zone status and traffic impacts.
- The center shall receive information indicating the damage sustained by transportation assets, derived from aerial surveillance, field reports, inspections, tests, and analyses to support incident management.
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Functional Area: MCM Roadway Maintenance and Construction |
- The center shall maintain an interface with asset management systems to track the inventory, restrictions, repair needs and status updates of transportation assets (pavement, bridges, signs, etc.) including location, installation and materials information, vendor/contractor, current maintenance status, standard height, width, and weight restrictions.
- The center shall respond to requests from emergency management and traffic management centers for hazard removal, field equipment repair, and other roadway maintenance.
- The center shall exchange information with administrative systems to support the planning and scheduling of maintenance activities. This information includes: equipment and consumables resupply purchase request status, personnel qualifications including training and special certifications, environmental regulations and rules that may impact maintenance activities, and requests and project requirements from contract administration.
- The center shall provide emergency management and traffic management centers with information about scheduled maintenance and construction work activities including anticipated closures and impact to the roadway, alternate routes, anticipated delays, closure times, and durations.
- The center shall collect the status and fault data from roadside equipment, such as traffic, infrastructure, and environmental sensors, highway advisory radio and dynamic message signs, automated roadway treatment systems, barrier and safeguard systems, cameras, traffic signals and override equipment, ramp meters, short range communications equipment, security sensors and surveillance equipment, etc., and provide a cohesive view of equipment repair needs.
- The center shall collect the status and fault data from the centers that operate the equipment, including data for traffic, infrastructure, and environmental sensors, highway advisory radio and dynamic message signs, automated roadway treatment systems, barrier and safeguard systems, cameras, traffic signals and override equipment, ramp meters, short range communications equipment, security sensors and surveillance equipment, etc., and provide a cohesive view of equipment repair needs.
- The center shall receive equipment availability and materials storage status information from storage facilities to support the scheduling of roadway maintenance and construction activities.
- The center shall support an interface with a map update provider, or other appropriate data sources, through which updates of digitized map data can be obtained and used as a background for the scheduling of roadway maintenance and construction activities.
- The center shall collect current and forecast traffic and weather information from traffic management centers and weather service providers (such as the National Weather Service and value-added sector specific meteorological services).
- The center shall dispatch and route maintenance and construction vehicle drivers and support them with route-specific environmental, incident, advisory, threat, alert, and traffic congestion information.
- The center shall manage an interface with center personnel to accept vehicle systems control information and remotely control maintenance and construction vehicle on-board equipment.
- The center shall track the status of roadway maintenance and construction activities by monitoring collected data from the dispatched vehicles and equipment.
- The center shall report the status of field equipment maintenance activities to the centers that operate the equipment.
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Functional Area: Emergency Environmental Monitoring |
- The center shall collect current and forecast road and weather information from weather service providers (such as the National Weather Service and value-added sector specific meteorological services).
- The center shall collect current road and weather information from roadway maintenance operations.
- The center shall assimilate current and forecast road conditions and surface weather information to support incident management.
- The center shall present the current and forecast road and weather information to the emergency system operator.
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Functional Area: Center Secure Area Surveillance |
- The center shall remotely monitor video images and audio surveillance data collected in secure areas including facilities (e.g. transit yards) and transportation infrastructure (e.g. bridges, tunnels, interchanges, roadway infrastructure, and transit railways or guideways). The data may be raw or pre-processed in the field.
- The center shall remotely monitor video images and audio surveillance data collected in traveler secure areas, which include transit stations, transit stops, rest areas, park and ride lots, and other fixed sites along travel routes (e.g., emergency pull-off areas and travel information centers). The data may be raw or pre-processed in the field.
- The center shall remotely monitor video images and audio surveillance data collected on-board transit vehicles. The data may be raw or pre-processed in the field.
- The center shall exchange surveillance data with other emergency centers.
- The center shall identify potential security threats based on collected security surveillance data.
- The center shall verify potential security threats by correlating security surveillance data from multiple sources.
- The center shall remotely control security surveillance devices in secure areas including facilities (e.g. transit yards) and transportation infrastructure (e.g. bridges, tunnels, interchanges, roadway infrastructure, and transit railways or guideways).
- The center shall remotely control security surveillance devices in traveler secure areas, which include transit stations, transit stops, rest areas, park and ride lots, and other fixed sites along travel routes (e.g., emergency pull-off areas and travel information centers).
- The center shall remotely control security surveillance devices on-board transit vehicles.
- The center shall match traveler video images against a database from the Alerting and Advisory Systems of known images that may represent criminals and terrorists.
- The center shall exchange traveler images with other emergency management centers to support traveler image matching.
- The center shall respond to control data from center personnel regarding security surveillance data collection, processing, threat detection, and image matching.
- The center shall monitor maintenance status of the security sensor field equipment.
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Functional Area: Incident Command |
- The center shall provide tactical decision support, resource coordination, and communications integration for Incident Commands that are established by first responders to support local management of an incident.
- The center shall provide incident command communications with public safety, emergency management, transportation, and other allied response agency centers.
- The center shall track and maintain resource information and action plans pertaining to the incident command.
- The center shall share incident command information with other public safety agencies including resource deployment status, hazardous material information, rail incident information, evacuation advice as well as traffic, road, and weather conditions.
- The center shall assess the status of responding emergency vehicles as part of an incident command.
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Functional Area: Emergency Evacuation Support |
- The center shall manage inter-agency coordination of evacuation operations, from initial planning through the evacuation process and reentry.
- The center shall develop and exchange evacuation plans with allied agencies prior to the occurrence of a disaster.
- The center shall provide an interface to the emergency system operator to enter evacuation plans and procedures and present the operator with other agencies’ plans.
- The center shall coordinate evacuation destinations and shelter needs with shelter providers (e.g., the American Red Cross) in the region.
- The center shall provide evacuation information to traffic, transit, maintenance and construction, rail operations, and other emergency management centers as needed.
- The center shall request resources from transit agencies as needed to support the evacuation.
- The center shall request traffic management agencies to implement special traffic control strategies and to control evacuation traffic, including traffic on local streets and arterials as well as the major evacuation routes.
- The center shall provide traveler information systems with evacuation guidance including basic information to assist potential evacuees in determining whether evacuation is necessary and when it is safe to return.
- The center shall monitor the progress or status of the evacuation once it begins and exchange tactical plans, prepared during the incident, with allied agencies.
- The center shall monitor the progress of the reentry process.
- The center shall submit evacuation information to toll administration centers along with requests for changes in the toll services or fee collection during an evacuation.
- The center shall retrieve information from public health systems to plan for and implement evacuations or in-place sheltering for biological, chemical, radiation, and other public health emergencies.
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Functional Area: TMC Evacuation Support |
- The center shall coordinate planning for evacuation with emergency management centers - including pre-planning activities such as establishing routes, areas to be evacuated, timing, etc.
- The center shall support requests from emergency management centers to preempt the current traffic control strategy, activate traffic control and closure systems such as gates and barriers, activate safeguard systems, or use driver information systems to support evacuation traffic control plans.
- The center shall coordinate information and controls with other traffic management centers.
- The center shall coordinate execution of evacuation strategies with emergency management centers - including activities such as setting closures and detours, establishing routes, updating areas to be evacuated, timing the process, etc.
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Functional Area: Transit Evacuation Support |
- The center shall manage the use of transit resources to support evacuation and subsequent reentry of a population in the vicinity of a disaster or other emergency.
- The center shall coordinate regional evacuation plans with Emergency Management - identifying the transit role in an evacuation and the transit resources that would be used.
- The center shall coordinate the use of transit and school bus fleets during an evacuation, supporting evacuation of those with special needs and the general population.
- The center shall adjust and update transit service and fare schedules and provide that information to other agencies as they coordinate evacuations.
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Functional Area: Emergency Early Warning System |
- The center shall monitor information from Alerting and Advisory Systems such as the Information Sharing and Analysis Centers (ISACs), the National Infrastructure Protection Center (NIPC), the Homeland Security Advisory System (HSAS), etc. The information may include assessments (general incident and vulnerability awareness information), advisories (identification of threats or recommendations to increase preparedness levels), or alerts (information on imminent or in-progress emergencies).
- The center shall provide the capability to correlate alerts and advisories, incident information, and security sensor and surveillance data.
- The center shall broadcast wide-area alerts and advisories to traffic management centers for emergency situations such as severe weather events, civil emergencies, child abduction (AMBER alert system), military activities, and other situations that pose a threat to life and property.
- The center shall broadcast wide-area alerts and advisories to transit management centers for emergency situations such as severe weather events, civil emergencies, child abduction (AMBER alert system), military activities, and other situations that pose a threat to life and property.
- The center shall broadcast wide-area alerts and advisories to toll administration centers for emergency situations such as severe weather events, civil emergencies, child abduction (AMBER alert system), military activities, and other situations that pose a threat to life and property.
- The center shall broadcast wide-area alerts and advisories to traveler information service providers for emergency situations such as severe weather events, civil emergencies, child abduction (AMBER alert system), military activities, and other situations that pose a threat to life and property.
- The center shall broadcast wide-area alerts and advisories to maintenance centers for emergency situations such as severe weather events, civil emergencies, child abduction (AMBER alert system), military activities, and other situations that pose a threat to life and property.
- The center shall broadcast wide-area alerts and advisories to other emergency management centers for emergency situations such as severe weather events, civil emergencies, child abduction (AMBER alert system), military activities, and other situations that pose a threat to life and property.
- The center shall broadcast wide-area alerts and advisories to commercial vehicle administration centers and roadside check facilities for emergency situations such as severe weather events, civil emergencies, child abduction (AMBER alert system), military activities, and other situations that pose a threat to life and property.
- The center shall process status information from each of the centers that have been sent the wide-area alert.
- The center shall coordinate the broadcast of wide-area alerts and advisories with other emergency management centers.
- The center shall receive incident information from other transportation management centers to support the early warning system.
- The center shall present the alert and advisory information and the status of the actions taken in response to the alert by the other centers to the emergency system operator as received from other system inputs.
- The center shall support the entry of alert and advisory information directly from the emergency system operator.
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Functional Area: Center Secure Area Sensor Management |
- The center shall remotely monitor and control security sensor data collected in secure areas including facilities (e.g. transit yards) and transportation infrastructure (e.g. bridges, tunnels, interchanges, roadway infrastructure, and transit railways or guideways). The types of security sensor data include environmental threat (e.g. chemical agent, toxic industrial chemical, biological, explosives, and radiological sensors), infrastructure condition and integrity, intrusion and motion, and object detection sensors. The data may be raw or pre-processed in the field.
- The center shall remotely monitor and control security sensor data collected in traveler secure areas, which include transit stations, transit stops, rest areas, park and ride lots, and other fixed sites along travel routes (e.g., emergency pull-off areas and travel information centers). The types of security sensor data include environmental threat (e.g. chemical agent, toxic industrial chemical, biological, explosives, and radiological sensors), intrusion and motion, and object detection sensors. The data may be raw or pre-processed in the field.
- The center shall remotely monitor and control security sensor data collected on-board transit vehicles. The types of security sensor data include environmental threat (e.g. chemical agent, toxic industrial chemical, biological, explosives, and radiological sensors) and object detection sensors. The data may be raw or pre-processed in the field.
- The center shall exchange security sensor data with other emergency centers.
- The center shall identify potential security threats based on collected security sensor data.
- The center shall verify potential security threats by correlating security sensor data from multiple sources.
- The center shall perform threat analysis based on correlations of security sensor and surveillance data.
- The center shall exchange threat analysis data with Alerting and Advisory Systems and use that data in local threat analysis processing.
- The center shall disseminate threat information to other agencies, including traffic, transit, maintenance, rail operations, and other emergency management centers.
- The center shall respond to control data from center personnel regarding security sensor data collection, processing, threat detection, and threat analysis.
- The center shall request activation of barriers and safeguards on request from center personnel.
- The center shall monitor maintenance status of the security sensor field equipment.
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