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Element Expanded Functional Requirements: NYC DOT Division of Ferry Operations Systems |
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Functional Area: Emergency Response Management |
- The center shall provide strategic emergency response capabilities provided by an Emergency Operations Center for large-scale incidents and disasters.
- The center shall manage coordinated inter-agency responses to and recovery from large-scale emergencies. Such agencies include traffic management, transit, maintenance and construction management, rail operations, and other emergency management agencies.
- The center shall provide the capability to implement response plans and track progress through the incident by exchanging incident information and response status with allied agencies.
- The center shall develop, coordinate with other agencies, and store emergency response plans.
- The center shall track the availability of resources and coordinate resource sharing with allied agency centers including traffic, maintenance, or other emergency centers.
- The center shall allocate the appropriate emergency services, resources, and vehicle (s) to respond to incidents, and shall provide the capability to override the current allocation to suit the special needs of a current incident.
- The center shall receive event scheduling information from Event Promoters.
- The center shall support remote control of field equipment normally under control of the traffic management center including traffic signals, dynamic message signs, gates, and barriers.
- The center shall provide the capability to remotely control and monitor CCTV systems normally operated by a traffic management center.
- The center shall provide the capability to request transit resource availability from transit centers for use during disaster and evacuation operations.
- The center shall assimilate the damage assessment of the transit, traffic, rail, maintenance, and other emergency center services and systems to create an overall transportation system status, and disseminate to each of these centers and the traveling public via traveler information providers.
- The center shall provide information to the media concerning the status of an emergency response.
- The center shall provide the capability for digitized map data to act as the background to the information presented to the emergency system operator.
- The center shall provide the capability for center personnel to provide inputs to the management of incidents, disasters and evacuations.
- The center shall collect information about the status of the recovery efforts for the infrastructure during disasters.
- The center shall provide the overall status of infrastructure recovery efforts to traveler information providers and media.
- The center shall provide the capability to communicate information about emergency situations to local population through the Emergency Telecommunications System.
- The center shall provide the capability to identify neighborhoods and businesses that should be informed of an emergency situation based on information collected about incidents including their severity, impacted locations, and recovery schedule.
- The center shall retrieve information from public health systems to increase preparedness for, and implement a response to biological, chemical, radiation, and other public health emergencies.
- The center shall manage coordinated inter-agency responses to incidents at an international border.
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Functional Area: Transit Center Fare Management |
- The center shall manage the actual value of transit fares for each segment of each regular transit route, including the transmission of the information to transit vehicles and transit stops or stations.
- The center shall provide the capability for a system operator to manage the transit fares and control the exchange of transit fare information.
- The center shall process the financial requests from the transit vehicles or roadside and manage an interface to a Financial Institution.
- The center shall support the payment of transit fare transactions using data provided by the traveler cards / payment instruments.
- The center shall collect data on fare payment violations and send the data, including images of the violator, to the appropriate enforcement agency.
- The center shall process requests for transit fares to be paid in advance.
- The center shall process requests for the advanced payment of tolls and parking lot charges as well as other non-transportation services, e.g. yellow-pages services.
- The center shall be capable of establishing emergency fare structures to override all other fares during disasters, states of emergency, or evacuations.
- The center shall maintain a list of invalid traveler credit identities or bad tag lists that can be forwarded to transit vehicles and transit stops or stations.
- The center shall collect fare statistics data to implement variable and flexible fare structures.
- The center shall exchange fare and load information with other transit management centers, including potential Centralized Payments facilities.
- The center shall provide transit fare information to other centers, including traveler information providers upon request.
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Functional Area: Transit Center Information Services |
- The center shall provide travelers using public transportation with traffic and advisory information upon request. Such information may include transit routes, schedules, transfer options, fares, real-time schedule adherence, current incidents, weather conditions, and special events.
- The center shall provide transit information to the media including details of deviations from schedule of regular transit services.
- The center shall exchange transit schedules, real-time arrival information, fare schedules, and general transit service information with other transit organizations to support transit traveler information systems.
- The center shall provide transit service information to traveler information service providers including routes, schedules, schedule adherence, and fare information as well as transit service information during evacuation.
- The center shall enable yellow pages (including non-motorized transportation) information to be output to the traveler.
- The center shall broadcast transit advisory data, including alerts and advisories pertaining to major emergencies, or man made disasters.
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Functional Area: Transit Center Multi-Modal Coordination |
- The center shall coordinate schedules and services between transit agencies, traffic management, maintenance and construction operations, parking management, and other surface or air transportation modes.
- The center shall share transfer cluster and transfer point information with multimodal transportation service providers, other transit agencies, and traveler information service providers. A transfer cluster is a collection of stop points, stations, or terminals where transfers can be made conveniently.
- The center shall accept requests from traffic management to change routes and schedules as part of the implementation of demand management strategies.
- The center shall coordinate transit services for special events, planning services for the event and managing transit services on the day of the event.
- The center shall provide transit operations personnel with the capability to control and monitor transit service coordination activities.
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Functional Area: Transit Center Security |
- The center shall monitor transit vehicle operational data to determine if the transit vehicle is off-route and assess whether a security incident is occurring.
- The center shall receive reports of emergencies on-board transit vehicles entered directly be the transit vehicle operator or from a traveler through interfaces such as panic buttons or alarm switches.
- The center shall support the back-office portion of functionality to authenticate transit vehicle operators.
- The center shall exchange transit incident information along with other service data with other transit agencies.
- The center shall receive information pertaining to a wide-area alert such as weather alerts, disaster situations, or child abductions. This information may come from Emergency Management or from other Alerting and Advisory Systems.
- The center shall send wide-area alert information to travelers (on-board transit vehicles or at stations/stops) and transit vehicle operators.
- The center shall coordinate the response to security incidents involving transit with other agencies including Emergency Management, other transit agencies, media, traffic management, and traveler information service providers.
- The center shall receive threat information and status on the integrity of the transit infrastructure.
- The center shall provide support to remotely disable (or reset the disabling of) a transit vehicle in service.
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Functional Area: Transit Center Vehicle Tracking |
- The center shall monitor the locations of all transit vehicles within its network.
- The center shall determine adherence of transit vehicles to their assigned schedule.
- The center shall support an interface with a map update provider, or other appropriate data sources, through which updates of digitized map data can be obtained and used as a background for transit tracking and dispatch.
- The center shall provide transit operational data to traveler information service providers.
- The center shall provide collected transit probe data to traffic management centers and traveler information service providers for use in measuring current traffic conditions.
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Functional Area: MCM Incident Management |
- The center shall receive inputs from the Alerting and Advisory System concerning the possibility or occurrence of severe weather, terrorist activity, or other major emergency, including information provided by the Emergency Alert System.
- The center shall exchange alert information and status with emergency management centers. The information includes notification of a major emergency such as a natural or man-made disaster, civil emergency, or child abduction. The information may include the alert originator, the nature of the emergency, the geographic area affected by the emergency, the effective time period, etc.
- The center shall exchange incident and threat information with emergency management centers as well as traffic management centers; including notification of existence of incident and expected severity, location, time and nature of incident.
- The center shall coordinate planning for incidents with emergency management centers - including pre-planning activities for disaster response, evacuation, and recovery operations.
- The center shall respond to requests from emergency management to provide maintenance and construction resources to implement response plans, assist in clean up, verify an incident, etc. This may also involve coordination with traffic management centers and other maintenance centers.
- The center shall exchange road network status assessment information with emergency management and traffic management centers including an assessment of damage sustained by the road network including location and extent of the damage, estimate of remaining capacity, required closures, alternate routes, necessary restrictions, and time frame for repair and recovery.
- The center shall provide work zone activities affecting the road network including the nature of the maintenance or construction activity, location, impact to the roadway, expected time(s) and duration of impact, anticipated delays, alternate routes, and suggested speed limits. This information may be augmented with images that provide a visual indication of current work zone status and traffic impacts.
- The center shall receive information indicating the damage sustained by transportation assets, derived from aerial surveillance, field reports, inspections, tests, and analyses to support incident management.
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Functional Area: Center Secure Area Surveillance |
- The center shall remotely monitor video images and audio surveillance data collected in secure areas including facilities (e.g. transit yards) and transportation infrastructure (e.g. bridges, tunnels, interchanges, roadway infrastructure, and transit railways or guideways). The data may be raw or pre-processed in the field.
- The center shall remotely monitor video images and audio surveillance data collected in traveler secure areas, which include transit stations, transit stops, rest areas, park and ride lots, and other fixed sites along travel routes (e.g., emergency pull-off areas and travel information centers). The data may be raw or pre-processed in the field.
- The center shall remotely monitor video images and audio surveillance data collected on-board transit vehicles. The data may be raw or pre-processed in the field.
- The center shall exchange surveillance data with other emergency centers.
- The center shall identify potential security threats based on collected security surveillance data.
- The center shall verify potential security threats by correlating security surveillance data from multiple sources.
- The center shall remotely control security surveillance devices in secure areas including facilities (e.g. transit yards) and transportation infrastructure (e.g. bridges, tunnels, interchanges, roadway infrastructure, and transit railways or guideways).
- The center shall remotely control security surveillance devices in traveler secure areas, which include transit stations, transit stops, rest areas, park and ride lots, and other fixed sites along travel routes (e.g., emergency pull-off areas and travel information centers).
- The center shall remotely control security surveillance devices on-board transit vehicles.
- The center shall match traveler video images against a database from the Alerting and Advisory Systems of known images that may represent criminals and terrorists.
- The center shall exchange traveler images with other emergency management centers to support traveler image matching.
- The center shall respond to control data from center personnel regarding security surveillance data collection, processing, threat detection, and image matching.
- The center shall monitor maintenance status of the security sensor field equipment.
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Functional Area: Incident Command |
- The center shall provide tactical decision support, resource coordination, and communications integration for Incident Commands that are established by first responders to support local management of an incident.
- The center shall provide incident command communications with public safety, emergency management, transportation, and other allied response agency centers.
- The center shall track and maintain resource information and action plans pertaining to the incident command.
- The center shall share incident command information with other public safety agencies including resource deployment status, hazardous material information, rail incident information, evacuation advice as well as traffic, road, and weather conditions.
- The center shall assess the status of responding emergency vehicles as part of an incident command.
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Functional Area: Center Secure Area Sensor Management |
- The center shall remotely monitor and control security sensor data collected in secure areas including facilities (e.g. transit yards) and transportation infrastructure (e.g. bridges, tunnels, interchanges, roadway infrastructure, and transit railways or guideways). The types of security sensor data include environmental threat (e.g. chemical agent, toxic industrial chemical, biological, explosives, and radiological sensors), infrastructure condition and integrity, intrusion and motion, and object detection sensors. The data may be raw or pre-processed in the field.
- The center shall remotely monitor and control security sensor data collected in traveler secure areas, which include transit stations, transit stops, rest areas, park and ride lots, and other fixed sites along travel routes (e.g., emergency pull-off areas and travel information centers). The types of security sensor data include environmental threat (e.g. chemical agent, toxic industrial chemical, biological, explosives, and radiological sensors), intrusion and motion, and object detection sensors. The data may be raw or pre-processed in the field.
- The center shall remotely monitor and control security sensor data collected on-board transit vehicles. The types of security sensor data include environmental threat (e.g. chemical agent, toxic industrial chemical, biological, explosives, and radiological sensors) and object detection sensors. The data may be raw or pre-processed in the field.
- The center shall exchange security sensor data with other emergency centers.
- The center shall identify potential security threats based on collected security sensor data.
- The center shall verify potential security threats by correlating security sensor data from multiple sources.
- The center shall perform threat analysis based on correlations of security sensor and surveillance data.
- The center shall exchange threat analysis data with Alerting and Advisory Systems and use that data in local threat analysis processing.
- The center shall disseminate threat information to other agencies, including traffic, transit, maintenance, rail operations, and other emergency management centers.
- The center shall respond to control data from center personnel regarding security sensor data collection, processing, threat detection, and threat analysis.
- The center shall request activation of barriers and safeguards on request from center personnel.
- The center shall monitor maintenance status of the security sensor field equipment.
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Functional Area: Center Secure Area Alarm Support |
- The center shall collect silent and audible alarms received from travelers in secure areas (such as transit stops, rest areas, park and ride lots, modal interchange facilities).
- The center shall collect silent and audible alarms received from transit vehicles, originated by the traveler or the transit vehicle operator.
- After the alarm message has been received, the center shall generate an alarm acknowledgment to the sender.
- After the alarm message becomes a verified incident, the center shall determine the appropriate response.
- The center shall determine whether the alarm message indicates an emergency that requires the attention of public safety agencies, and forward alarm message data to the appropriate agency as necessary.
- The center shall forward the alarm message to center personnel and respond to the traveler or transit vehicle operator as directed by the personnel.
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