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Equipment Package: Emergency Call-Taking |
| Description: |
This Equipment package supports the emergency call-taker, collecting available information about the caller and the reported emergency, and forwarding this information to other equipment packages that formulate and manage the emergency response. This equipment package receives 9-1-1, 7-digit local access, and motorist call-box calls and interfaces to other agencies to assist in the verification and assessment of the emergency and to forward the emergency information to the appropriate response agency. |
| Included In: |
AMTRAK Emergency Dispatch
FDNY Fire/EMS Dispatch
MTA Bridges/Tunnels Facility Operations Center
MTA Bridges/Tunnels OCCC
MTA Police Dispatch / Command Center
Municipal/County EOCs
Municipal/County Public Safety Dispatch
New York City Joint TMC
NYCDEP Dispatch Center
NYCOEM Watch Command Center
NYPD 911 Communications Center Dispatch
NYPD Dispatch
NYPD Operations
NYPD Transit Bureau
NYS Police Dispatch
PANYNJ TB/T Tunnels/Bridges Communications Desk/Operations Center
State EOCs
TRANSCOM RA Servers
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| Processes: |
5.1.1 - Identify Emergencies from Inputs
5.1.3 - Communicate Emergency Status
5.2 - Provide Operator Interface for Emergency Data
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| User Service Requirements: |
4.5 -
HAZARDOUS MATERIAL INCIDENT RESPONSE
4.5.0 -
ITS shall include a Hazardous Materials (HAZMAT) Incident Response (HIR) service.
4.5.1.1 -
HIN shall include the capability to provide enforcement and HAZMAT response teams with timely and accurate information on cargo contents when the vehicle is involved in an incident.
4.5.1.2 -
HIN shall be capable of providing the following Information :
4.5.1.2(a) -
Time of incident.
4.5.1.2(b) -
Location of the incident.
4.5.1.2(c) -
The material(s) involved.
4.5.3 -
HIR shall include a Communications (COMM) function.
4.5.3.1 -
COMM shall provide the capability for distress signals to be sent to a focal point.
5.0 -
EMERGENCY MANAGEMENT
5.1 -
EMERGENCY NOTIFICATION AND PERSONAL SECURITY
5.2 -
EMERGENCY VEHICLE MANAGEMENT
8.0 -
MAINTENANCE AND CONSTRUCTION MANAGEMENT
8.1 -
MAINTENANCE AND CONSTRUCTION OPERATIONS
8.1.1 -
Maintenance and Construction Operations shall provide a Maintenance Vehicle Fleet Management (MVFM) function to schedule and dispatch, monitor and track location, and monitor operational condition and maintenance requirements of public and contracted fleets of maintenance, construction, and specialized service vehicles. This function includes interactions among Traffic Managers, Supervisors, Dispatchers, Field Crews, Construction Crews, Vehicle Maintenance Crews, Equipment Maintenance Crews, Weather Services Organizations, and Information Service Providers.
8.1.1.6 -
MVFM shall be capable of providing dispatchers and operators of maintenance, construction, and specialized service vehicles with information regarding potential and actual roadway problems.
8.1.1.6.1 -
MVFM shall provide information to dispatchers and vehicle operators, including but not limited to:
8.1.1.6.1(b) -
Incidents
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Last updated: 11-02-04 |
