All Service Packages Service Packages by Stakeholder Send Your Comments (EM01-4)

Scroll down to view the service package description, list of elements, responsible agencies (stakeholders), candidate functional areas and requirements, and flows on this diagram.

Service Package Description

This service package provides basic public safety call-taking and dispatch services. It includes emergency vehicle equipment, equipment used to receive and route emergency calls, and wireless communications that enable safe and rapid deployment of appropriate resources to an emergency. Coordination between Emergency Management Subsystems supports emergency notification between agencies. Wide area wireless communications between the Emergency Management Subsystem and an Emergency Vehicle supports dispatch and provision of information to responding personnel.

List of Elements on this Diagram
Click on Element Name to go to Element Detail Page.

Element Name Stakeholder

MCSO Dispatch Center Maricopa County Sheriffs Office

MCSO Vehicles Maricopa County Sheriffs Office

MCDOT REACT Vehicles Maricopa County Department of Transportation

Local Fire and EMS Dispatch Local Cities and Municipalities

Local Police Dispatch Local Cities and Municipalities

Phoenix Fire Department Regional Dispatch Center City of Phoenix

Arizona DPS Arizona Department of Public Safety

Element Name	Stakeholder
MCSO Dispatch Center	Maricopa County Sheriffs Office
MCSO Vehicles	Maricopa County Sheriffs Office
MCDOT REACT Vehicles	Maricopa County Department of Transportation
Local Fire and EMS Dispatch	Local Cities and Municipalities
Local Police Dispatch	Local Cities and Municipalities
Phoenix Fire Department Regional Dispatch Center	City of Phoenix
Arizona DPS	Arizona Department of Public Safety

List of Stakeholder Elements and Roles on this Diagram
Click on Element Name to go to Page with Element Details.
Click on Functional Area/Role to go to Page with Candidate Functional Requirements.

Stakeholder Element Name Functional Area/Role Functional Area Description

Arizona Department of Public Safety Arizona DPS Emergency Dispatch This equipment package tracks the location and status of emergency vehicles and dispatches these vehicles to incidents. Pertinent incident information is gathered from the public and other public safety agencies (see the Emergency Call-Taking equipment package) and relayed to the responding units. Incident status and the status of the responding units is tracked so that additional units can be dispatched and/or unit status can be returned to available when the incident is cleared and closed.
Arizona Department of Public Safety Arizona DPS Emergency Call-Taking This equipment package supports the emergency call-taker, collecting available information about the caller and the reported emergency, and forwarding this information to other equipment packages that formulate and manage the emergency response. This equipment package receives 9-1-1, 7-digit local access, and motorist call-box calls and interfaces to other agencies to assist in the verification and assessment of the emergency and to forward the emergency information to the appropriate response agency.
City of Phoenix Phoenix Fire Department Regional Dispatch Center Emergency Call-Taking This equipment package supports the emergency call-taker, collecting available information about the caller and the reported emergency, and forwarding this information to other equipment packages that formulate and manage the emergency response. This equipment package receives 9-1-1, 7-digit local access, and motorist call-box calls and interfaces to other agencies to assist in the verification and assessment of the emergency and to forward the emergency information to the appropriate response agency.
City of Phoenix Phoenix Fire Department Regional Dispatch Center Emergency Dispatch This equipment package tracks the location and status of emergency vehicles and dispatches these vehicles to incidents. Pertinent incident information is gathered from the public and other public safety agencies (see the Emergency Call-Taking equipment package) and relayed to the responding units. Incident status and the status of the responding units is tracked so that additional units can be dispatched and/or unit status can be returned to available when the incident is cleared and closed.
Local Cities and Municipalities Local Fire and EMS Dispatch Emergency Dispatch This equipment package tracks the location and status of emergency vehicles and dispatches these vehicles to incidents. Pertinent incident information is gathered from the public and other public safety agencies (see the Emergency Call-Taking equipment package) and relayed to the responding units. Incident status and the status of the responding units is tracked so that additional units can be dispatched and/or unit status can be returned to available when the incident is cleared and closed.
Local Cities and Municipalities Local Fire and EMS Dispatch Emergency Call-Taking This equipment package supports the emergency call-taker, collecting available information about the caller and the reported emergency, and forwarding this information to other equipment packages that formulate and manage the emergency response. This equipment package receives 9-1-1, 7-digit local access, and motorist call-box calls and interfaces to other agencies to assist in the verification and assessment of the emergency and to forward the emergency information to the appropriate response agency.
Local Cities and Municipalities Local Police Dispatch Emergency Call-Taking This equipment package supports the emergency call-taker, collecting available information about the caller and the reported emergency, and forwarding this information to other equipment packages that formulate and manage the emergency response. This equipment package receives 9-1-1, 7-digit local access, and motorist call-box calls and interfaces to other agencies to assist in the verification and assessment of the emergency and to forward the emergency information to the appropriate response agency.
Local Cities and Municipalities Local Police Dispatch Emergency Dispatch This equipment package tracks the location and status of emergency vehicles and dispatches these vehicles to incidents. Pertinent incident information is gathered from the public and other public safety agencies (see the Emergency Call-Taking equipment package) and relayed to the responding units. Incident status and the status of the responding units is tracked so that additional units can be dispatched and/or unit status can be returned to available when the incident is cleared and closed.
Maricopa County Department of Transportation MCDOT REACT Vehicles On-board EV En Route Support This on-board equipment package supports dispatch, routing, and tracking of an emergency vehicle. Dispatch and routing information are received and presented to the driver and vehicle location and status are tracked and provided back to the dispatcher. This equipment package supports traffic signal preemption via short range communication directly with signal control equipment and sends alert messages to surrounding vehicles. It also supports communications with care facilities, sharing patient status and care facility status between the en route emergency vehicle and the care facility.
Maricopa County Sheriffs Office MCSO Dispatch Center Emergency Dispatch This equipment package tracks the location and status of emergency vehicles and dispatches these vehicles to incidents. Pertinent incident information is gathered from the public and other public safety agencies (see the Emergency Call-Taking equipment package) and relayed to the responding units. Incident status and the status of the responding units is tracked so that additional units can be dispatched and/or unit status can be returned to available when the incident is cleared and closed.
Maricopa County Sheriffs Office MCSO Dispatch Center Emergency Call-Taking This equipment package supports the emergency call-taker, collecting available information about the caller and the reported emergency, and forwarding this information to other equipment packages that formulate and manage the emergency response. This equipment package receives 9-1-1, 7-digit local access, and motorist call-box calls and interfaces to other agencies to assist in the verification and assessment of the emergency and to forward the emergency information to the appropriate response agency.
Maricopa County Sheriffs Office MCSO Vehicles On-board EV En Route Support This on-board equipment package supports dispatch, routing, and tracking of an emergency vehicle. Dispatch and routing information are received and presented to the driver and vehicle location and status are tracked and provided back to the dispatcher. This equipment package supports traffic signal preemption via short range communication directly with signal control equipment and sends alert messages to surrounding vehicles. It also supports communications with care facilities, sharing patient status and care facility status between the en route emergency vehicle and the care facility.

Stakeholder	Element Name	Functional Area/Role	Functional Area Description
Arizona Department of Public Safety	Arizona DPS	Emergency Dispatch	This equipment package tracks the location and status of emergency vehicles and dispatches these vehicles to incidents. Pertinent incident information is gathered from the public and other public safety agencies (see the Emergency Call-Taking equipment package) and relayed to the responding units. Incident status and the status of the responding units is tracked so that additional units can be dispatched and/or unit status can be returned to available when the incident is cleared and closed.
Arizona Department of Public Safety	Arizona DPS	Emergency Call-Taking	This equipment package supports the emergency call-taker, collecting available information about the caller and the reported emergency, and forwarding this information to other equipment packages that formulate and manage the emergency response. This equipment package receives 9-1-1, 7-digit local access, and motorist call-box calls and interfaces to other agencies to assist in the verification and assessment of the emergency and to forward the emergency information to the appropriate response agency.
City of Phoenix	Phoenix Fire Department Regional Dispatch Center	Emergency Call-Taking	This equipment package supports the emergency call-taker, collecting available information about the caller and the reported emergency, and forwarding this information to other equipment packages that formulate and manage the emergency response. This equipment package receives 9-1-1, 7-digit local access, and motorist call-box calls and interfaces to other agencies to assist in the verification and assessment of the emergency and to forward the emergency information to the appropriate response agency.
City of Phoenix	Phoenix Fire Department Regional Dispatch Center	Emergency Dispatch	This equipment package tracks the location and status of emergency vehicles and dispatches these vehicles to incidents. Pertinent incident information is gathered from the public and other public safety agencies (see the Emergency Call-Taking equipment package) and relayed to the responding units. Incident status and the status of the responding units is tracked so that additional units can be dispatched and/or unit status can be returned to available when the incident is cleared and closed.
Local Cities and Municipalities	Local Fire and EMS Dispatch	Emergency Dispatch	This equipment package tracks the location and status of emergency vehicles and dispatches these vehicles to incidents. Pertinent incident information is gathered from the public and other public safety agencies (see the Emergency Call-Taking equipment package) and relayed to the responding units. Incident status and the status of the responding units is tracked so that additional units can be dispatched and/or unit status can be returned to available when the incident is cleared and closed.
Local Cities and Municipalities	Local Fire and EMS Dispatch	Emergency Call-Taking	This equipment package supports the emergency call-taker, collecting available information about the caller and the reported emergency, and forwarding this information to other equipment packages that formulate and manage the emergency response. This equipment package receives 9-1-1, 7-digit local access, and motorist call-box calls and interfaces to other agencies to assist in the verification and assessment of the emergency and to forward the emergency information to the appropriate response agency.
Local Cities and Municipalities	Local Police Dispatch	Emergency Call-Taking	This equipment package supports the emergency call-taker, collecting available information about the caller and the reported emergency, and forwarding this information to other equipment packages that formulate and manage the emergency response. This equipment package receives 9-1-1, 7-digit local access, and motorist call-box calls and interfaces to other agencies to assist in the verification and assessment of the emergency and to forward the emergency information to the appropriate response agency.
Local Cities and Municipalities	Local Police Dispatch	Emergency Dispatch	This equipment package tracks the location and status of emergency vehicles and dispatches these vehicles to incidents. Pertinent incident information is gathered from the public and other public safety agencies (see the Emergency Call-Taking equipment package) and relayed to the responding units. Incident status and the status of the responding units is tracked so that additional units can be dispatched and/or unit status can be returned to available when the incident is cleared and closed.
Maricopa County Department of Transportation	MCDOT REACT Vehicles	On-board EV En Route Support	This on-board equipment package supports dispatch, routing, and tracking of an emergency vehicle. Dispatch and routing information are received and presented to the driver and vehicle location and status are tracked and provided back to the dispatcher. This equipment package supports traffic signal preemption via short range communication directly with signal control equipment and sends alert messages to surrounding vehicles. It also supports communications with care facilities, sharing patient status and care facility status between the en route emergency vehicle and the care facility.
Maricopa County Sheriffs Office	MCSO Dispatch Center	Emergency Dispatch	This equipment package tracks the location and status of emergency vehicles and dispatches these vehicles to incidents. Pertinent incident information is gathered from the public and other public safety agencies (see the Emergency Call-Taking equipment package) and relayed to the responding units. Incident status and the status of the responding units is tracked so that additional units can be dispatched and/or unit status can be returned to available when the incident is cleared and closed.
Maricopa County Sheriffs Office	MCSO Dispatch Center	Emergency Call-Taking	This equipment package supports the emergency call-taker, collecting available information about the caller and the reported emergency, and forwarding this information to other equipment packages that formulate and manage the emergency response. This equipment package receives 9-1-1, 7-digit local access, and motorist call-box calls and interfaces to other agencies to assist in the verification and assessment of the emergency and to forward the emergency information to the appropriate response agency.
Maricopa County Sheriffs Office	MCSO Vehicles	On-board EV En Route Support	This on-board equipment package supports dispatch, routing, and tracking of an emergency vehicle. Dispatch and routing information are received and presented to the driver and vehicle location and status are tracked and provided back to the dispatcher. This equipment package supports traffic signal preemption via short range communication directly with signal control equipment and sends alert messages to surrounding vehicles. It also supports communications with care facilities, sharing patient status and care facility status between the en route emergency vehicle and the care facility.