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| Description: | This equipment package supports the emergency call-taker, collecting available information about the caller and the reported emergency, and forwarding this information to other equipment packages that formulate and manage the emergency response. This equipment package receives 9-1-1, 7-digit local access, and motorist call-box calls and interfaces to other agencies to assist in the verification and assessment of the emergency and to forward the emergency information to the appropriate response agency. |
| Included In: |
Arizona DPS Local EOCs Local Fire and EMS Dispatch Local Police Dispatch Maricopa County EOC MCSO Dispatch Center Other Police Dispatch Phoenix Fire Department Regional Dispatch Center |
| Functional Requirements |
1 -
The center shall support the interface to the Emergency Telecommunications System (e.g. 911 or 7-digit call routing) to receive emergency notification information and provide it to the emergency system operator. 2 - The center shall receive emergency call information from 911 services and present the possible incident information to the emergency system operator. 3 - The center shall receive emergency call information from motorist call-boxes and present the possible incident information to the emergency system operator. 4 - The center shall receive emergency call information from mayday service providers and present the possible incident information to the emergency system operator. 5 - The center shall receive emergency notification information from other public safety agencies and present the possible incident information to the emergency system operator. 6 - The center shall receive emergency notification information from public transit systems and present the possible incident information to the emergency system operator. 7 - The center shall coordinate, correlate, and verify all emergency inputs, including those identified based on external calls and internal analysis of security sensor and surveillance data, and assign each a level of confidence. 8 - The center shall send a request for remote control of CCTV systems from a traffic management center in order to verify the reported incident. 9 - The center shall forward the verified emergency information to the responding agency based on the location and nature of the emergency. 10 - The center shall update the incident information log once the emergency system operator has verified the incident. 11 - The center shall provide the capability for digitized map data to act as the background to the emergency information presented to the emergency system operator. |