All Service Packages Service Packages by Stakeholder Send Your Comments (EM01-2)

Scroll down to view the service package description, list of elements, responsible agencies (stakeholders), candidate functional areas and requirements, and flows on this diagram.

Service Package Description

This service package provides basic public safety call-taking and dispatch services. It includes emergency vehicle equipment, equipment used to receive and route emergency calls, and wireless communications that enable safe and rapid deployment of appropriate resources to an emergency. Coordination between Emergency Management Subsystems supports emergency notification between agencies. Wide area wireless communications between the Emergency Management Subsystem and an Emergency Vehicle supports dispatch and provision of information to responding personnel.

List of Elements on this Diagram
Click on Element Name to go to Element Detail Page.

Element Name Stakeholder

Public Safety Video Distribution System Maricopa County Department of Transportation

ADEM SEOC Arizona Department of Emergency Management

ADOT EOC Arizona Department of Transportation

Arizona DPS Arizona Department of Public Safety

Local EOCs Local Cities and Municipalities

Local Fire and EMS Dispatch Local Cities and Municipalities

Local Police Dispatch Local Cities and Municipalities

Maricopa County EOC Maricopa County Department of Emergency Management

MCSO Dispatch Center Maricopa County Sheriffs Office

Other Police Dispatch Public Safety Providers

Phoenix Fire Department Regional Dispatch Center City of Phoenix

ADOT FMS Arizona Department of Transportation

ADOT TOC Arizona Department of Transportation

City of Avondale TMC City of Avondale

City of Chandler TMC City of Chandler

City of Glendale TMC City of Glendale

City of Goodyear TMC City of Goodyear

City of Mesa TMC City of Mesa

City of Peoria TMC City of Peoria

City of Phoenix TMC City of Phoenix

City of Scottsdale TMC City of Scottsdale

City of Surprise TMC City of Surprise

City of Tempe TMC City of Tempe

Local City and Municipal TMC Local Cities and Municipalities

MCDOT TMC Maricopa County Department of Transportation

Town of Gilbert TMC Town of Gilbert

Town of Queen Creek TMC Town of Queen Creek

Element Name	Stakeholder
Public Safety Video Distribution System	Maricopa County Department of Transportation
ADEM SEOC	Arizona Department of Emergency Management
ADOT EOC	Arizona Department of Transportation
Arizona DPS	Arizona Department of Public Safety
Local EOCs	Local Cities and Municipalities
Local Fire and EMS Dispatch	Local Cities and Municipalities
Local Police Dispatch	Local Cities and Municipalities
Maricopa County EOC	Maricopa County Department of Emergency Management
MCSO Dispatch Center	Maricopa County Sheriffs Office
Other Police Dispatch	Public Safety Providers
Phoenix Fire Department Regional Dispatch Center	City of Phoenix
ADOT FMS	Arizona Department of Transportation
ADOT TOC	Arizona Department of Transportation
City of Avondale TMC	City of Avondale
City of Chandler TMC	City of Chandler
City of Glendale TMC	City of Glendale
City of Goodyear TMC	City of Goodyear
City of Mesa TMC	City of Mesa
City of Peoria TMC	City of Peoria
City of Phoenix TMC	City of Phoenix
City of Scottsdale TMC	City of Scottsdale
City of Surprise TMC	City of Surprise
City of Tempe TMC	City of Tempe
Local City and Municipal TMC	Local Cities and Municipalities
MCDOT TMC	Maricopa County Department of Transportation
Town of Gilbert TMC	Town of Gilbert
Town of Queen Creek TMC	Town of Queen Creek

List of Stakeholder Elements and Roles on this Diagram
Click on Element Name to go to Page with Element Details.
Click on Functional Area/Role to go to Page with Candidate Functional Requirements.

Stakeholder Element Name Functional Area/Role Functional Area Description

Arizona Department of Emergency Management ADEM SEOC Emergency Dispatch This equipment package tracks the location and status of emergency vehicles and dispatches these vehicles to incidents. Pertinent incident information is gathered from the public and other public safety agencies (see the Emergency Call-Taking equipment package) and relayed to the responding units. Incident status and the status of the responding units is tracked so that additional units can be dispatched and/or unit status can be returned to available when the incident is cleared and closed.
Arizona Department of Public Safety Arizona DPS Emergency Call-Taking This equipment package supports the emergency call-taker, collecting available information about the caller and the reported emergency, and forwarding this information to other equipment packages that formulate and manage the emergency response. This equipment package receives 9-1-1, 7-digit local access, and motorist call-box calls and interfaces to other agencies to assist in the verification and assessment of the emergency and to forward the emergency information to the appropriate response agency.
Arizona Department of Public Safety Arizona DPS Emergency Dispatch This equipment package tracks the location and status of emergency vehicles and dispatches these vehicles to incidents. Pertinent incident information is gathered from the public and other public safety agencies (see the Emergency Call-Taking equipment package) and relayed to the responding units. Incident status and the status of the responding units is tracked so that additional units can be dispatched and/or unit status can be returned to available when the incident is cleared and closed.
City of Phoenix Phoenix Fire Department Regional Dispatch Center Emergency Dispatch This equipment package tracks the location and status of emergency vehicles and dispatches these vehicles to incidents. Pertinent incident information is gathered from the public and other public safety agencies (see the Emergency Call-Taking equipment package) and relayed to the responding units. Incident status and the status of the responding units is tracked so that additional units can be dispatched and/or unit status can be returned to available when the incident is cleared and closed.
City of Phoenix Phoenix Fire Department Regional Dispatch Center Emergency Call-Taking This equipment package supports the emergency call-taker, collecting available information about the caller and the reported emergency, and forwarding this information to other equipment packages that formulate and manage the emergency response. This equipment package receives 9-1-1, 7-digit local access, and motorist call-box calls and interfaces to other agencies to assist in the verification and assessment of the emergency and to forward the emergency information to the appropriate response agency.
Local Cities and Municipalities Local EOCs Emergency Dispatch This equipment package tracks the location and status of emergency vehicles and dispatches these vehicles to incidents. Pertinent incident information is gathered from the public and other public safety agencies (see the Emergency Call-Taking equipment package) and relayed to the responding units. Incident status and the status of the responding units is tracked so that additional units can be dispatched and/or unit status can be returned to available when the incident is cleared and closed.
Local Cities and Municipalities Local EOCs Emergency Call-Taking This equipment package supports the emergency call-taker, collecting available information about the caller and the reported emergency, and forwarding this information to other equipment packages that formulate and manage the emergency response. This equipment package receives 9-1-1, 7-digit local access, and motorist call-box calls and interfaces to other agencies to assist in the verification and assessment of the emergency and to forward the emergency information to the appropriate response agency.
Local Cities and Municipalities Local Fire and EMS Dispatch Emergency Call-Taking This equipment package supports the emergency call-taker, collecting available information about the caller and the reported emergency, and forwarding this information to other equipment packages that formulate and manage the emergency response. This equipment package receives 9-1-1, 7-digit local access, and motorist call-box calls and interfaces to other agencies to assist in the verification and assessment of the emergency and to forward the emergency information to the appropriate response agency.
Local Cities and Municipalities Local Fire and EMS Dispatch Emergency Dispatch This equipment package tracks the location and status of emergency vehicles and dispatches these vehicles to incidents. Pertinent incident information is gathered from the public and other public safety agencies (see the Emergency Call-Taking equipment package) and relayed to the responding units. Incident status and the status of the responding units is tracked so that additional units can be dispatched and/or unit status can be returned to available when the incident is cleared and closed.
Local Cities and Municipalities Local Police Dispatch Emergency Call-Taking This equipment package supports the emergency call-taker, collecting available information about the caller and the reported emergency, and forwarding this information to other equipment packages that formulate and manage the emergency response. This equipment package receives 9-1-1, 7-digit local access, and motorist call-box calls and interfaces to other agencies to assist in the verification and assessment of the emergency and to forward the emergency information to the appropriate response agency.
Local Cities and Municipalities Local Police Dispatch Emergency Dispatch This equipment package tracks the location and status of emergency vehicles and dispatches these vehicles to incidents. Pertinent incident information is gathered from the public and other public safety agencies (see the Emergency Call-Taking equipment package) and relayed to the responding units. Incident status and the status of the responding units is tracked so that additional units can be dispatched and/or unit status can be returned to available when the incident is cleared and closed.
Maricopa County Department of Emergency Management Maricopa County EOC Emergency Dispatch This equipment package tracks the location and status of emergency vehicles and dispatches these vehicles to incidents. Pertinent incident information is gathered from the public and other public safety agencies (see the Emergency Call-Taking equipment package) and relayed to the responding units. Incident status and the status of the responding units is tracked so that additional units can be dispatched and/or unit status can be returned to available when the incident is cleared and closed.
Maricopa County Department of Emergency Management Maricopa County EOC Emergency Call-Taking This equipment package supports the emergency call-taker, collecting available information about the caller and the reported emergency, and forwarding this information to other equipment packages that formulate and manage the emergency response. This equipment package receives 9-1-1, 7-digit local access, and motorist call-box calls and interfaces to other agencies to assist in the verification and assessment of the emergency and to forward the emergency information to the appropriate response agency.
Maricopa County Sheriffs Office MCSO Dispatch Center Emergency Call-Taking This equipment package supports the emergency call-taker, collecting available information about the caller and the reported emergency, and forwarding this information to other equipment packages that formulate and manage the emergency response. This equipment package receives 9-1-1, 7-digit local access, and motorist call-box calls and interfaces to other agencies to assist in the verification and assessment of the emergency and to forward the emergency information to the appropriate response agency.
Maricopa County Sheriffs Office MCSO Dispatch Center Emergency Dispatch This equipment package tracks the location and status of emergency vehicles and dispatches these vehicles to incidents. Pertinent incident information is gathered from the public and other public safety agencies (see the Emergency Call-Taking equipment package) and relayed to the responding units. Incident status and the status of the responding units is tracked so that additional units can be dispatched and/or unit status can be returned to available when the incident is cleared and closed.
Public Safety Providers Other Police Dispatch Emergency Dispatch This equipment package tracks the location and status of emergency vehicles and dispatches these vehicles to incidents. Pertinent incident information is gathered from the public and other public safety agencies (see the Emergency Call-Taking equipment package) and relayed to the responding units. Incident status and the status of the responding units is tracked so that additional units can be dispatched and/or unit status can be returned to available when the incident is cleared and closed.
Public Safety Providers Other Police Dispatch Emergency Call-Taking This equipment package supports the emergency call-taker, collecting available information about the caller and the reported emergency, and forwarding this information to other equipment packages that formulate and manage the emergency response. This equipment package receives 9-1-1, 7-digit local access, and motorist call-box calls and interfaces to other agencies to assist in the verification and assessment of the emergency and to forward the emergency information to the appropriate response agency.

Stakeholder	Element Name	Functional Area/Role	Functional Area Description
Arizona Department of Emergency Management	ADEM SEOC	Emergency Dispatch	This equipment package tracks the location and status of emergency vehicles and dispatches these vehicles to incidents. Pertinent incident information is gathered from the public and other public safety agencies (see the Emergency Call-Taking equipment package) and relayed to the responding units. Incident status and the status of the responding units is tracked so that additional units can be dispatched and/or unit status can be returned to available when the incident is cleared and closed.
Arizona Department of Public Safety	Arizona DPS	Emergency Call-Taking	This equipment package supports the emergency call-taker, collecting available information about the caller and the reported emergency, and forwarding this information to other equipment packages that formulate and manage the emergency response. This equipment package receives 9-1-1, 7-digit local access, and motorist call-box calls and interfaces to other agencies to assist in the verification and assessment of the emergency and to forward the emergency information to the appropriate response agency.
Arizona Department of Public Safety	Arizona DPS	Emergency Dispatch	This equipment package tracks the location and status of emergency vehicles and dispatches these vehicles to incidents. Pertinent incident information is gathered from the public and other public safety agencies (see the Emergency Call-Taking equipment package) and relayed to the responding units. Incident status and the status of the responding units is tracked so that additional units can be dispatched and/or unit status can be returned to available when the incident is cleared and closed.
City of Phoenix	Phoenix Fire Department Regional Dispatch Center	Emergency Dispatch	This equipment package tracks the location and status of emergency vehicles and dispatches these vehicles to incidents. Pertinent incident information is gathered from the public and other public safety agencies (see the Emergency Call-Taking equipment package) and relayed to the responding units. Incident status and the status of the responding units is tracked so that additional units can be dispatched and/or unit status can be returned to available when the incident is cleared and closed.
City of Phoenix	Phoenix Fire Department Regional Dispatch Center	Emergency Call-Taking	This equipment package supports the emergency call-taker, collecting available information about the caller and the reported emergency, and forwarding this information to other equipment packages that formulate and manage the emergency response. This equipment package receives 9-1-1, 7-digit local access, and motorist call-box calls and interfaces to other agencies to assist in the verification and assessment of the emergency and to forward the emergency information to the appropriate response agency.
Local Cities and Municipalities	Local EOCs	Emergency Dispatch	This equipment package tracks the location and status of emergency vehicles and dispatches these vehicles to incidents. Pertinent incident information is gathered from the public and other public safety agencies (see the Emergency Call-Taking equipment package) and relayed to the responding units. Incident status and the status of the responding units is tracked so that additional units can be dispatched and/or unit status can be returned to available when the incident is cleared and closed.
Local Cities and Municipalities	Local EOCs	Emergency Call-Taking	This equipment package supports the emergency call-taker, collecting available information about the caller and the reported emergency, and forwarding this information to other equipment packages that formulate and manage the emergency response. This equipment package receives 9-1-1, 7-digit local access, and motorist call-box calls and interfaces to other agencies to assist in the verification and assessment of the emergency and to forward the emergency information to the appropriate response agency.
Local Cities and Municipalities	Local Fire and EMS Dispatch	Emergency Call-Taking	This equipment package supports the emergency call-taker, collecting available information about the caller and the reported emergency, and forwarding this information to other equipment packages that formulate and manage the emergency response. This equipment package receives 9-1-1, 7-digit local access, and motorist call-box calls and interfaces to other agencies to assist in the verification and assessment of the emergency and to forward the emergency information to the appropriate response agency.
Local Cities and Municipalities	Local Fire and EMS Dispatch	Emergency Dispatch	This equipment package tracks the location and status of emergency vehicles and dispatches these vehicles to incidents. Pertinent incident information is gathered from the public and other public safety agencies (see the Emergency Call-Taking equipment package) and relayed to the responding units. Incident status and the status of the responding units is tracked so that additional units can be dispatched and/or unit status can be returned to available when the incident is cleared and closed.
Local Cities and Municipalities	Local Police Dispatch	Emergency Call-Taking	This equipment package supports the emergency call-taker, collecting available information about the caller and the reported emergency, and forwarding this information to other equipment packages that formulate and manage the emergency response. This equipment package receives 9-1-1, 7-digit local access, and motorist call-box calls and interfaces to other agencies to assist in the verification and assessment of the emergency and to forward the emergency information to the appropriate response agency.
Local Cities and Municipalities	Local Police Dispatch	Emergency Dispatch	This equipment package tracks the location and status of emergency vehicles and dispatches these vehicles to incidents. Pertinent incident information is gathered from the public and other public safety agencies (see the Emergency Call-Taking equipment package) and relayed to the responding units. Incident status and the status of the responding units is tracked so that additional units can be dispatched and/or unit status can be returned to available when the incident is cleared and closed.
Maricopa County Department of Emergency Management	Maricopa County EOC	Emergency Dispatch	This equipment package tracks the location and status of emergency vehicles and dispatches these vehicles to incidents. Pertinent incident information is gathered from the public and other public safety agencies (see the Emergency Call-Taking equipment package) and relayed to the responding units. Incident status and the status of the responding units is tracked so that additional units can be dispatched and/or unit status can be returned to available when the incident is cleared and closed.
Maricopa County Department of Emergency Management	Maricopa County EOC	Emergency Call-Taking	This equipment package supports the emergency call-taker, collecting available information about the caller and the reported emergency, and forwarding this information to other equipment packages that formulate and manage the emergency response. This equipment package receives 9-1-1, 7-digit local access, and motorist call-box calls and interfaces to other agencies to assist in the verification and assessment of the emergency and to forward the emergency information to the appropriate response agency.
Maricopa County Sheriffs Office	MCSO Dispatch Center	Emergency Call-Taking	This equipment package supports the emergency call-taker, collecting available information about the caller and the reported emergency, and forwarding this information to other equipment packages that formulate and manage the emergency response. This equipment package receives 9-1-1, 7-digit local access, and motorist call-box calls and interfaces to other agencies to assist in the verification and assessment of the emergency and to forward the emergency information to the appropriate response agency.
Maricopa County Sheriffs Office	MCSO Dispatch Center	Emergency Dispatch	This equipment package tracks the location and status of emergency vehicles and dispatches these vehicles to incidents. Pertinent incident information is gathered from the public and other public safety agencies (see the Emergency Call-Taking equipment package) and relayed to the responding units. Incident status and the status of the responding units is tracked so that additional units can be dispatched and/or unit status can be returned to available when the incident is cleared and closed.
Public Safety Providers	Other Police Dispatch	Emergency Dispatch	This equipment package tracks the location and status of emergency vehicles and dispatches these vehicles to incidents. Pertinent incident information is gathered from the public and other public safety agencies (see the Emergency Call-Taking equipment package) and relayed to the responding units. Incident status and the status of the responding units is tracked so that additional units can be dispatched and/or unit status can be returned to available when the incident is cleared and closed.
Public Safety Providers	Other Police Dispatch	Emergency Call-Taking	This equipment package supports the emergency call-taker, collecting available information about the caller and the reported emergency, and forwarding this information to other equipment packages that formulate and manage the emergency response. This equipment package receives 9-1-1, 7-digit local access, and motorist call-box calls and interfaces to other agencies to assist in the verification and assessment of the emergency and to forward the emergency information to the appropriate response agency.