This equipment package supports the emergency call-taker, collecting available information about the caller and the reported emergency, and forwarding this information to other equipment packages that formulate and manage the emergency response. This equipment package receives 9-1-1, 7-digit local access, and motorist call-box calls and interfaces to other agencies to assist in the verification and assessment of the emergency and to forward the emergency information to the appropriate response agency.
Included In:
Dona Ana County/City of Las Cruces Emergency Operations Center (EOC)
MVRDA Communications Center
New Mexico Statewide Emergency Operations Center (EOC)
NM DPS District 4 Dispatch Center
NM Motor Transport Division (MTD) District Offices
NMDOT District 1 HELP Courtesy Patrol Dispatch
NMSU Emergency Dispatch Center
Southwest MedEvac
US Border Patrol Stations
White Sands Missile Range Facility
Functional Requirements
1 -
The center shall support the interface to the Emergency Telecommunications System (e.g. 911 or 7-digit call routing) to receive emergency notification information and provide it to the emergency system operator. 2 -
The center shall receive emergency call information from 911 services and present the possible incident information to the emergency system operator. 3 -
The center shall receive emergency call information from motorist call-boxes and present the possible incident information to the emergency system operator. 4 -
The center shall receive emergency call information from mayday service providers and present the possible incident information to the emergency system operator. 5 -
The center shall receive emergency notification information from other public safety agencies and present the possible incident information to the emergency system operator. 6 -
The center shall receive emergency notification information from public transit systems and present the possible incident information to the emergency system operator. 7 -
The center shall coordinate, correlate, and verify all emergency inputs, including those identified based on external calls and internal analysis of security sensor and surveillance data, and assign each a level of confidence. 8 -
The center shall send a request for remote control of CCTV systems from a traffic management center in order to verify the reported incident. 9 -
The center shall forward the verified emergency information to the responding agency based on the location and nature of the emergency. 10 -
The center shall update the incident information log once the emergency system operator has verified the incident. 11 -
The center shall provide the capability for digitized map data to act as the background to the emergency information presented to the emergency system operator.
