| Functional Area: Emergency Call-Taking |
- The center shall support the interface to the Emergency Telecommunications System (e.g. 911 or 7-digit call routing) to receive emergency notification information and provide it to the emergency system operator.
- The center shall receive emergency call information from 911 services and present the possible incident information to the emergency system operator.
- The center shall receive emergency call information from motorist call-boxes and present the possible incident information to the emergency system operator.
- The center shall receive emergency call information from mayday service providers and present the possible incident information to the emergency system operator.
- The center shall receive emergency notification information from other public safety agencies and present the possible incident information to the emergency system operator.
- The center shall receive emergency notification information from public transit systems and present the possible incident information to the emergency system operator.
- The center shall coordinate, correlate, and verify all emergency inputs, including those identified based on external calls and internal analysis of security sensor and surveillance data, and assign each a level of confidence.
- The center shall send a request for remote control of CCTV systems from a traffic management center in order to verify the reported incident.
- The center shall forward the verified emergency information to the responding agency based on the location and nature of the emergency.
- The center shall update the incident information log once the emergency system operator has verified the incident.
- The center shall provide the capability for digitized map data to act as the background to the emergency information presented to the emergency system operator.
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| Functional Area: Emergency Dispatch |
- The center shall dispatch emergency vehicles to respond to verified emergencies under center personnel control.
- The center shall store the current status of all emergency vehicles available for dispatch and those that have been dispatched.
- The center shall relay location and incident details to the responding vehicles.
- The center shall track the location and status of emergency vehicles responding to an emergency based on information from the emergency vehicle.
- The center shall store and maintain the emergency service responses in an action log.
- The center shall provide the capability for digitized map data to act as the background to the information presented to the emergency system operator.
- The center shall receive traffic images to support dispatch of emergency vehicles.
- The center shall provide the capability to request remote control of traffic surveillance devices
- The center shall coordinate response to incidents with other Emergency Management centers to ensure appropriate resources are dispatched and utilized.
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| Functional Area: Emergency Routing |
- The center shall collect current traffic and road condition information for emergency vehicle route calculation.
- The center shall receive information on the location and status of traffic control equipment and work zones along potential emergency routes.
- The center shall receive status information from care facilities to determine the appropriate facility and its location.
- The center shall receive asset restriction information to support the dispatching of appropriate emergency resources.
- The center shall receive current railroad schedule information for emergency vehicle route calculation.
- The center shall track current emergency vehicle location and status.
- The center shall calculate emergency vehicle routes, under center personnel control, based on the collected traffic and road conditions information.
- The center shall request and receive ingress and egress routes or other specialized emergency access routes from the traffic management center.
- The center shall provide the capability to request special traffic control measures, such as signal preemption, from the traffic management center to facilitate emergency vehicle progress along the suggested route.
- Once the route is calculated the route shall be provided to the dispatch function.
- The center shall provide the capability for digitized map data to act as the background to the information presented to the emergency system operator.
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| Functional Area: Incident Command |
- The center shall provide tactical decision support, resource coordination, and communications integration for Incident Commands that are established by first responders to support local management of an incident.
- The center shall provide incident command communications with public safety, emergency management, transportation, and other allied response agency centers.
- The center shall track and maintain resource information and action plans pertaining to the incident command.
- The center shall share incident command information with other public safety agencies including resource deployment status, hazardous material information, rail incident information, evacuation advice as well as traffic, road, and weather conditions.
- The center shall assess the status of responding emergency vehicles as part of an incident command.
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| Functional Area: Emergency Evacuation Support |
- The center shall manage inter-agency coordination of evacuation operations, from initial planning through the evacuation process and reentry.
- The center shall develop and exchange evacuation plans with allied agencies prior to the occurrence of a disaster.
- The center shall provide an interface to the emergency system operator to enter evacuation plans and procedures and present the operator with other agencies’ plans.
- The center shall coordinate evacuation destinations and shelter needs with shelter providers (e.g., the American Red Cross) in the region.
- The center shall provide evacuation information to traffic, transit, maintenance and construction, rail operations, and other emergency management centers as needed.
- The center shall request resources from transit agencies as needed to support the evacuation.
- The center shall request traffic management agencies to implement special traffic control strategies and to control evacuation traffic, including traffic on local streets and arterials as well as the major evacuation routes.
- The center shall provide traveler information systems with evacuation guidance including basic information to assist potential evacuees in determining whether evacuation is necessary and when it is safe to return.
- The center shall monitor the progress or status of the evacuation once it begins and exchange tactical plans, prepared during the incident, with allied agencies.
- The center shall monitor the progress of the reentry process.
- The center shall submit evacuation information to toll administration centers along with requests for changes in the toll services or fee collection during an evacuation.
- The center shall retrieve information from public health systems to plan for and implement evacuations or in-place sheltering for biological, chemical, radiation, and other public health emergencies.
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| Functional Area: Emergency Commercial Vehicle Response |
- The center shall receive emergency notification information from commercial vehicles, commercial vehicle check stations, or commercial fleet operators and present the possible incident information to the emergency system operator. This may include detection of non-permitted transport of security sensitive hazmat, hazardous cargo spills, etc.
- The center shall receive details of the cargo being carried by commercial vehicles from their commercial fleet manager for incidents involving potential hazardous materials.
- The center shall forward the verified emergency information to the responding agency based on the location and nature of the emergency.
- The center shall provide the capability to request Fleet and Freight Management to disable a specific vehicle in their fleet.
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