Equipment Package: Center Secure Area Alarm Support
Description:
This equipment package receives traveler or transit vehicle operator alarm messages, provides acknowledgement of alarm receipt back to the originator of the alarm, and determines an appropriate response. The alarms received can be generated by silent or audible alarm systems and may originate from public areas (e.g. transit stops, park and ride lots, transit stations, rest areas) or transit vehicles. The nature of the emergency may be determined based on the information in the alarm message as well as other inputs.
Included In:
Local EMS Dispatch
Local Fire Dispatch
Local Police Dispatch
Local PSAP
Mayday/Concierge Service Center
MTO Burlington TOC
NFTA Metro Transit Police Dispatch
NFTA/Metro Bus and Rail Operations Control Center
Niagara Falls Transit Center
OPP Dispatch
Private Tow/Wrecker Dispatch
Private/Public Ambulance Dispatch
School District Transportation Dispatch
St. Catharines Transit Dispatch
Welland Transit Center
General Functional Requirements
1 -
The center shall collect silent and audible alarms received from travelers in secure areas (such as transit stops, rest areas, park and ride lots, modal interchange facilities). 2 -
The center shall collect silent and audible alarms received from transit vehicles, originated by the traveler or the transit vehicle operator. 3 -
After the alarm message has been received, the center shall generate an alarm acknowledgment to the sender. 4 -
After the alarm message becomes a verified incident, the center shall determine the appropriate response. 5 -
The center shall determine whether the alarm message indicates an emergency that requires the attention of public safety agencies, and forward alarm message data to the appropriate agency as necessary. 6 -
The center shall forward the alarm message to center personnel and respond to the traveler or transit vehicle operator as directed by the personnel.
