This equipment package supports the emergency call-taker, collecting available information about the caller and the reported emergency, and forwarding this information to other equipment packages that formulate and manage the emergency response. This equipment package receives 9-1-1, 7-digit local access, and motorist call-box calls and interfaces to other agencies to assist in the verification and assessment of the emergency and to forward the emergency information to the appropriate response agency.
Included In:
EMO Emergency Operations Center
Local EMS Dispatch
Local Fire Dispatch
Local Police Dispatch
Local PSAP
MOE Regional Office
MTO Burlington TOC
MTO Downsview TOC
NFTA Metro Transit Police Dispatch
NFTA/Metro Bus and Rail Operations Control Center
Niagara Falls Transit Center
NITTEC Traffic Operations Center
NYS Police Dispatch
NYSDEC Regional Office
NYSDOT Region 5 Operations Center
NYSDOT Regional Emergency Operations Center
NYSTA Statewide Operations Center
NYSTA Statewide Operations Center Troop T Dispatch
OPP Dispatch
Other Regional Public Safety Comm and Dispatch Centers
PBA TMC
Private Tow/Wrecker Dispatch
Private/Public Ambulance Dispatch
School District Transportation Dispatch
St. Catharines Transit Dispatch
State Emergency Operations Center
Welland Transit Center
General Functional Requirements
1 -
The center shall support the interface to the Emergency Telecommunications System (e.g. 911 or 7-digit call routing) to receive emergency notification information and provide it to the emergency system operator. 2 -
The center shall receive emergency call information from 911 services and present the possible incident information to the emergency system operator. 3 -
The center shall receive emergency call information from motorist call-boxes and present the possible incident information to the emergency system operator. 4 -
The center shall receive emergency call information from mayday service providers and present the possible incident information to the emergency system operator. 5 -
The center shall receive emergency notification information from other public safety agencies and present the possible incident information to the emergency system operator. 6 -
The center shall receive emergency notification information from public transit systems and present the possible incident information to the emergency system operator. 7 -
The center shall receive emergency notification information from commercial vehicles, commercial vehicle check stations, or commercial fleet operators and present the possible incident information to the emergency system operator. This may include detection of non-permitted transport of security sensitive hazmat, hazardous cargo spills, etc. 8 -
The center shall receive details of the cargo being carried by commercial vehicles from their commercial fleet manager for incidents involving potential hazardous materials. 9 -
The center shall coordinate, correlate, and verify all emergency inputs, including those identified based on external calls and internal analysis of security sensor and surveillance data, and assign each a level of confidence. 10 -
The center shall send a request for remote control of CCTV systems from a traffic management center in order to verify the reported incident. 11 -
The center shall update the incident information log once the emergency system operator has verified the incident. 12 -
The center shall provide the capability for digitized map data to act as the background to the emergency information presented to the emergency system operator. 13 -
The center shall forward the verified emergency information to the responding agency based on the location and nature of the emergency.
