| Functional Requirements: |
Emergency Call-Taking
- The center shall receive emergency call information from 911 services and present the possible incident information to the emergency system operator.
- The center shall receive emergency notification information from other public safety agencies and present the possible incident information to the emergency system operator.
- The center shall coordinate, correlate, and verify all emergency inputs, including those identified based on external calls and internal analysis of security sensor and surveillance data, and assign each a level of confidence.
- The center shall forward the verified emergency information to the responding agency based on the location and nature of the emergency.
- The center shall update the incident information log once the emergency system operator has verified the incident.
- The center shall support the interface to the Emergency Telecommunications System (e.g. 911 or 7-digit call routing) to receive emergency notification information and provide it to the emergency system operator.
Emergency Dispatch
- The center shall dispatch emergency vehicles to respond to verified emergencies under center personnel control.
- The center shall store the current status of all emergency vehicles available for dispatch and those that have been dispatched.
- The center shall relay location and incident details to the responding vehicles.
- The center shall track the location and status of emergency vehicles responding to an emergency based on information from the emergency vehicle.
- The center shall store and maintain the emergency service responses in an action log.
- The center shall provide the capability for digitized map data to act as the background to the information presented to the emergency system operator.
- The center shall coordinate response to incidents with other Emergency Management centers to ensure appropriate resources are dispatched and utilized.
Emergency Response Management
- The center shall provide the capability to implement response plans and track progress through the incident by exchanging incident information and response status with allied agencies.
- The center shall develop, coordinate with other agencies, and store emergency response plans.
- The center shall track the availability of resources and coordinate resource sharing with allied agency centers including traffic, maintenance, or other emergency centers.
- The center shall allocate the appropriate emergency services, resources, and vehicle (s) to respond to incidents, and shall provide the capability to override the current allocation to suit the special needs of a current incident.
- The center shall receive event scheduling information from Event Promoters.
- The center shall provide the capability for digitized map data to act as the background to the information presented to the emergency system operator.
- The center shall provide the capability for center personnel to provide inputs to the management of incidents, disasters and evacuations.
Emergency Routing
- The center shall collect current traffic and road condition information for emergency vehicle route calculation.
- The center shall receive information on the location and status of traffic control equipment and work zones along potential emergency routes.
- The center shall receive status information from care facilities to determine the appropriate facility and its location.
- The center shall calculate emergency vehicle routes, under center personnel control, based on the collected traffic and road conditions information..
- The center shall request and receive ingress and egress routes or other specialized emergency access routes from the traffic management center.
- The center shall provide the capability to request special traffic control measures, such as signal preemption, from the traffic management center to facilitate emergency vehicle progress along the suggested route.
- Once the route is calculated the route shall be provided to the dispatch function.
Incident Command
- The center shall provide tactical decision support, resource coordination, and communications integration for Incident Commands that are established by first responders to support local management of an incident.
- The center shall provide incident command communications with public safety, emergency management, transportation, and other allied response agency centers.
- The center shall track and maintain resource information and action plans pertaining to the incident command.
- The center shall share incident command information with other public safety agencies including resource deployment status, hazardous material information, rail incident information, evacuation advice as well as traffic, road, and weather conditions.
- The center shall assess the status of responding emergency vehicles as part of an incident command.
Emergency Evacuation Support
- The center shall develop and exchange evacuation plans with allied agencies prior to the occurrence of a disaster.
- The center shall provide an interface to the emergency system operator to enter evacuation plans and procedures and present the operator with other agencies’ plans.
Emergency Commercial Vehicle Response
- The center shall receive emergency notification information from commercial vehicles, commercial vehicle check stations, or commercial fleet operators and present the possible incident information to the emergency system operator. This may include detection of non-permitted transport of security sensitive hazmat, hazardous cargo spills, etc.
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