New Mexico Statewide ITS Architecture

Interfaces:

Emergency Call-Taking

• The center shall support the interface to the Emergency Telecommunications System (e.g. 911 or 7-digit call routing) to receive emergency notification information and provide it to the emergency system operator.
• The center shall receive emergency call information from 911 services and present the possible incident information to the emergency system operator.
• The center shall receive emergency call information from mayday service providers and present the possible incident information to the emergency system operator.
• The center shall receive emergency notification information from other public safety agencies and present the possible incident information to the emergency system operator.
• The center shall receive emergency notification information from public transit systems and present the possible incident information to the emergency system operator.
• The center shall coordinate, correlate, and verify all emergency inputs, including those identified based on external calls and internal analysis of security sensor and surveillance data, and assign each a level of confidence.
• The center shall send a request for remote control of CCTV systems from a traffic management center in order to verify the reported incident.
• The center shall forward the verified emergency information to the responding agency based on the location and nature of the emergency.
• The center shall update the incident information log once the emergency system operator has verified the incident.

Emergency Dispatch

• The center shall dispatch emergency vehicles to respond to verified emergencies under center personnel control.
• The center shall store the current status of all emergency vehicles available for dispatch and those that have been dispatched.
• The center shall relay location and incident details to the responding vehicles.
• The center shall track the location and status of emergency vehicles responding to an emergency based on information from the emergency vehicle.
• The center shall store and maintain the emergency service responses in an action log.
• The center shall provide the capability for digitized map data to act as the background to the information presented to the emergency system operator.
• The center shall receive traffic images to support dispatch of emergency vehicles.
• The center shall coordinate response to incidents with other Emergency Management centers to ensure appropriate resources are dispatched and utilized.

Emergency Response Management

• The center shall provide the capability to implement response plans and track progress through the incident by exchanging incident information and response status with allied agencies.
• The center shall develop, coordinate with other agencies, and store emergency response plans.
• The center shall track the availability of resources and coordinate resource sharing with allied agency centers including traffic, maintenance, or other emergency centers.
• The center shall allocate the appropriate emergency services, resources, and vehicle (s) to respond to incidents, and shall provide the capability to override the current allocation to suit the special needs of a current incident.
• The center shall support remote control of field equipment normally under control of the traffic management center including traffic signals, dynamic message signs, gates, and barriers.
• The center shall provide the capability to remotely control and monitor CCTV systems normally operated by a traffic management center.
• The center shall provide the capability for digitized map data to act as the background to the information presented to the emergency system operator.

Emergency Data Collection

• The center shall collect emergency service data, emergency vehicle management data, emergency vehicle data, sensor and surveillance data, threat data, and incident data.
• The center shall assign quality control metrics and meta-data to be stored along with the data. Meta-data may include attributes that describe the source and quality of the data and the conditions surrounding the collection of the data.
• The center shall receive and respond to requests from ITS Archives for either a catalog of the emergency management data or for the data itself.
• The center shall be able to produce sample products of the data available.

Emergency Environmental Monitoring

• The center shall collect current and forecast road and weather information from weather service providers (such as the National Weather Service and value-added sector specific meteorological services).
• The center shall collect current road and weather information from roadway maintenance operations.
• The center shall assimilate current and forecast road conditions and surface weather information to support incident management.

Center Secure Area Surveillance

• The center shall remotely monitor video images and audio surveillance data collected in traveler secure areas, which include transit stations, transit stops, rest areas, park and ride lots, and other fixed sites along travel routes (e.g., emergency pull-off areas and travel information centers). The data may be raw or pre-processed in the field.
• The center shall exchange surveillance data with other emergency centers.
• The center shall remotely control security surveillance devices in traveler secure areas, which include transit stations, transit stops, rest areas, park and ride lots, and other fixed sites along travel routes (e.g., emergency pull-off areas and travel information centers).

Emergency Routing

• The center shall collect current traffic and road condition information for emergency vehicle route calculation.
• The center shall receive information on the location and status of traffic control equipment and work zones along potential emergency routes.
• The center shall receive asset restriction information to support the dispatching of appropriate emergency resources.
• The center shall calculate emergency vehicle routes, under center personnel control, based on the collected traffic and road conditions information.
• The center shall provide the capability to request special traffic control measures, such as signal preemption, from the traffic management center to facilitate emergency vehicle progress along the suggested route.
• The center shall provide the capability for digitized map data to act as the background to the information presented to the emergency system operator.

Incident Command

• The center shall provide tactical decision support, resource coordination, and communications integration for Incident Commands that are established by first responders to support local management of an incident.
• The center shall provide incident command communications with public safety, emergency management, transportation, and other allied response agency centers.
• The center shall track and maintain resource information and action plans pertaining to the incident command.
• The center shall share incident command information with other public safety agencies including resource deployment status, hazardous material information, rail incident information, evacuation advice as well as traffic, road, and weather conditions.
• The center shall assess the status of responding emergency vehicles as part of an incident command.

Emergency Early Warning System