Equipment Package: Emergency Call-Taking
| Description: |
This equipment package supports the emergency call-taker, collecting available information about the caller and the reported emergency, and forwarding this information to other equipment packages that formulate and manage the emergency response. This equipment package receives 9-1-1, 7-digit local access, and motorist call-box calls and interfaces to other agencies to assist in the verification and assessment of the emergency and to forward the emergency information to the appropriate response agency. |
| Included In: |
Boston Emergency Operations Center
City/Town/County Emergency Management Center
City/Town/County Public Safety Dispatch
DCR Park Ranger Dispatch
MassDOT - Highway Division HOC
Massport Logan Public Safety Unit Control Center
MBTA Police Headquarters Dispatch
MEMA Operations Center (St)
MEMA Region I/II Headquarters
MSP Headquarters (St)
MSP Marine Section
MSP Troop A, D, H Dispatch (Danvers, Middleboro, Boston)
MSP Troop E Dispatch (Turnpike)
MSP Troop F Dispatch (Massport)
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| Functional Requirements |
1 -
The center shall support the interface to the Emergency Telecommunications System (e.g. 911 or 7-digit call routing) to receive emergency notification information and provide it to the emergency system operator.
2 -
The center shall receive emergency call information from 911 services and present the possible incident information to the emergency system operator.
3 -
The center shall receive emergency call information from motorist call-boxes and present the possible incident information to the emergency system operator.
4 -
The center shall receive emergency call information from mayday service providers and present the possible incident information to the emergency system operator.
5 -
The center shall receive emergency notification information from other public safety agencies and present the possible incident information to the emergency system operator.
6 -
The center shall receive emergency notification information from public transit systems and present the possible incident information to the emergency system operator.
7 -
The center shall coordinate, correlate, and verify all emergency inputs, including those identified based on external calls and internal analysis of security sensor and surveillance data, and assign each a level of confidence.
8 -
The center shall send a request for remote control of CCTV systems from a traffic management center in order to verify the reported incident.
9 -
The center shall forward the verified emergency information to the responding agency based on the location and nature of the emergency.
10 -
The center shall update the incident information log once the emergency system operator has verified the incident.
11 -
The center shall provide the capability for digitized map data to act as the background to the emergency information presented to the emergency system operator.
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