All Service Packages Service Packages by Stakeholder Send Your Comments (APTS03-2)

Scroll down to view the service package description, list of elements, responsible agencies (stakeholders), candidate functional areas and requirements, and flows on this diagram.

Service Package Description

This service package performs automated dispatch and system monitoring for demand responsive transit services. This service performs scheduling activities as well as operator assignment. In addition, this service package performs similar functions to support dynamic features of flexible-route transit services. This package monitors the current status of the transit fleet and supports allocation of these fleet resources to service incoming requests for transit service while also considering traffic conditions. The Transit Management Subsystem provides the necessary data processing and information display to assist the transit operator in making optimal use of the transit fleet. This service includes the capability for a traveler request for personalized transit services to be made through the Information Service Provider (ISP) Subsystem. The ISP may either be operated by a transit management center or be independently owned and operated by a separate service provider. In the first scenario, the traveler makes a direct request to a specific paratransit service. In the second scenario, a third party service provider determines that the paratransit service is a viable means of satisfying a traveler request and makes a reservation for the traveler.

List of Elements on this Diagram
Click on Element Name to go to Element Detail Page.

Element Name Stakeholder

Phoenix Dial-A-Ride Transit Dispatch City of Phoenix

Phoenix Dial-A-Ride Transit Vehicles City of Phoenix

East Valley Dial-A-Ride Transit Dispatch East Valley Senior Services

East Valley Dial-A-Ride Transit Vehicles East Valley Senior Services

Local Dial-A-Ride Transit Dispatches Local Cities and Municipalities

Local Dial-A-Ride Transit Vehicles Local Cities and Municipalities

Element Name	Stakeholder
Phoenix Dial-A-Ride Transit Dispatch	City of Phoenix
Phoenix Dial-A-Ride Transit Vehicles	City of Phoenix
East Valley Dial-A-Ride Transit Dispatch	East Valley Senior Services
East Valley Dial-A-Ride Transit Vehicles	East Valley Senior Services
Local Dial-A-Ride Transit Dispatches	Local Cities and Municipalities
Local Dial-A-Ride Transit Vehicles	Local Cities and Municipalities

List of Stakeholder Elements and Roles on this Diagram
Click on Element Name to go to Page with Element Details.
Click on Functional Area/Role to go to Page with Candidate Functional Requirements.

Stakeholder Element Name Functional Area/Role Functional Area Description

City of Phoenix Phoenix Dial-A-Ride Transit Dispatch Transit Center Paratransit Operations This equipment package manages demand responsive transit services, including paratransit services. It supports planning and scheduling of these services, allowing paratransit and other demand response transit services to plan efficient routes and better estimate arrival times. This equipment package also supports automated dispatch of paratransit vehicles and tracks passenger pick-ups and drop-offs. Customer service operator systems are updated with the most current schedule information.
City of Phoenix Phoenix Dial-A-Ride Transit Dispatch Transit Vehicle Operator Assignment This equipment package automates and supports the assignment of transit vehicle operators to runs. It assigns operators to runs in a fair manner while minimizing labor and overtime services, considering operator preferences and qualifications, and automatically tracking and validating the number of work hours performed by each individual operator. It also provides an exception handling process for the operator assignment function to generate supplemental operator assignments when required by changes during the operating day.
City of Phoenix Phoenix Dial-A-Ride Transit Vehicles On-board Paratransit Operations This on-board equipment package forwards paratransit and flexible-route dispatch requests to the operator and forwards acknowledgements to the center. It coordinates with, and assists the operator in managing multi-stop runs associated with demand responsive transit services including paratransit. The equipment package collects transit vehicle passenger data and makes it available to the center.
East Valley Senior Services East Valley Dial-A-Ride Transit Dispatch Transit Vehicle Operator Assignment This equipment package automates and supports the assignment of transit vehicle operators to runs. It assigns operators to runs in a fair manner while minimizing labor and overtime services, considering operator preferences and qualifications, and automatically tracking and validating the number of work hours performed by each individual operator. It also provides an exception handling process for the operator assignment function to generate supplemental operator assignments when required by changes during the operating day.
East Valley Senior Services East Valley Dial-A-Ride Transit Dispatch Transit Center Paratransit Operations This equipment package manages demand responsive transit services, including paratransit services. It supports planning and scheduling of these services, allowing paratransit and other demand response transit services to plan efficient routes and better estimate arrival times. This equipment package also supports automated dispatch of paratransit vehicles and tracks passenger pick-ups and drop-offs. Customer service operator systems are updated with the most current schedule information.
East Valley Senior Services East Valley Dial-A-Ride Transit Vehicles On-board Paratransit Operations This on-board equipment package forwards paratransit and flexible-route dispatch requests to the operator and forwards acknowledgements to the center. It coordinates with, and assists the operator in managing multi-stop runs associated with demand responsive transit services including paratransit. The equipment package collects transit vehicle passenger data and makes it available to the center.
Local Cities and Municipalities Local Dial-A-Ride Transit Dispatches Transit Center Paratransit Operations This equipment package manages demand responsive transit services, including paratransit services. It supports planning and scheduling of these services, allowing paratransit and other demand response transit services to plan efficient routes and better estimate arrival times. This equipment package also supports automated dispatch of paratransit vehicles and tracks passenger pick-ups and drop-offs. Customer service operator systems are updated with the most current schedule information.
Local Cities and Municipalities Local Dial-A-Ride Transit Dispatches Transit Vehicle Operator Assignment This equipment package automates and supports the assignment of transit vehicle operators to runs. It assigns operators to runs in a fair manner while minimizing labor and overtime services, considering operator preferences and qualifications, and automatically tracking and validating the number of work hours performed by each individual operator. It also provides an exception handling process for the operator assignment function to generate supplemental operator assignments when required by changes during the operating day.
Local Cities and Municipalities Local Dial-A-Ride Transit Vehicles On-board Paratransit Operations This on-board equipment package forwards paratransit and flexible-route dispatch requests to the operator and forwards acknowledgements to the center. It coordinates with, and assists the operator in managing multi-stop runs associated with demand responsive transit services including paratransit. The equipment package collects transit vehicle passenger data and makes it available to the center.

Stakeholder	Element Name	Functional Area/Role	Functional Area Description
City of Phoenix	Phoenix Dial-A-Ride Transit Dispatch	Transit Center Paratransit Operations	This equipment package manages demand responsive transit services, including paratransit services. It supports planning and scheduling of these services, allowing paratransit and other demand response transit services to plan efficient routes and better estimate arrival times. This equipment package also supports automated dispatch of paratransit vehicles and tracks passenger pick-ups and drop-offs. Customer service operator systems are updated with the most current schedule information.
City of Phoenix	Phoenix Dial-A-Ride Transit Dispatch	Transit Vehicle Operator Assignment	This equipment package automates and supports the assignment of transit vehicle operators to runs. It assigns operators to runs in a fair manner while minimizing labor and overtime services, considering operator preferences and qualifications, and automatically tracking and validating the number of work hours performed by each individual operator. It also provides an exception handling process for the operator assignment function to generate supplemental operator assignments when required by changes during the operating day.
City of Phoenix	Phoenix Dial-A-Ride Transit Vehicles	On-board Paratransit Operations	This on-board equipment package forwards paratransit and flexible-route dispatch requests to the operator and forwards acknowledgements to the center. It coordinates with, and assists the operator in managing multi-stop runs associated with demand responsive transit services including paratransit. The equipment package collects transit vehicle passenger data and makes it available to the center.
East Valley Senior Services	East Valley Dial-A-Ride Transit Dispatch	Transit Vehicle Operator Assignment	This equipment package automates and supports the assignment of transit vehicle operators to runs. It assigns operators to runs in a fair manner while minimizing labor and overtime services, considering operator preferences and qualifications, and automatically tracking and validating the number of work hours performed by each individual operator. It also provides an exception handling process for the operator assignment function to generate supplemental operator assignments when required by changes during the operating day.
East Valley Senior Services	East Valley Dial-A-Ride Transit Dispatch	Transit Center Paratransit Operations	This equipment package manages demand responsive transit services, including paratransit services. It supports planning and scheduling of these services, allowing paratransit and other demand response transit services to plan efficient routes and better estimate arrival times. This equipment package also supports automated dispatch of paratransit vehicles and tracks passenger pick-ups and drop-offs. Customer service operator systems are updated with the most current schedule information.
East Valley Senior Services	East Valley Dial-A-Ride Transit Vehicles	On-board Paratransit Operations	This on-board equipment package forwards paratransit and flexible-route dispatch requests to the operator and forwards acknowledgements to the center. It coordinates with, and assists the operator in managing multi-stop runs associated with demand responsive transit services including paratransit. The equipment package collects transit vehicle passenger data and makes it available to the center.
Local Cities and Municipalities	Local Dial-A-Ride Transit Dispatches	Transit Center Paratransit Operations	This equipment package manages demand responsive transit services, including paratransit services. It supports planning and scheduling of these services, allowing paratransit and other demand response transit services to plan efficient routes and better estimate arrival times. This equipment package also supports automated dispatch of paratransit vehicles and tracks passenger pick-ups and drop-offs. Customer service operator systems are updated with the most current schedule information.
Local Cities and Municipalities	Local Dial-A-Ride Transit Dispatches	Transit Vehicle Operator Assignment	This equipment package automates and supports the assignment of transit vehicle operators to runs. It assigns operators to runs in a fair manner while minimizing labor and overtime services, considering operator preferences and qualifications, and automatically tracking and validating the number of work hours performed by each individual operator. It also provides an exception handling process for the operator assignment function to generate supplemental operator assignments when required by changes during the operating day.
Local Cities and Municipalities	Local Dial-A-Ride Transit Vehicles	On-board Paratransit Operations	This on-board equipment package forwards paratransit and flexible-route dispatch requests to the operator and forwards acknowledgements to the center. It coordinates with, and assists the operator in managing multi-stop runs associated with demand responsive transit services including paratransit. The equipment package collects transit vehicle passenger data and makes it available to the center.