This equipment package supports safe and efficient dispatch of emergency vehicles. It tracks the location and status of emergency vehicles and dispatches these vehicles to incidents. Pertinent incident information is gathered from the public and other public safety agencies (see the Emergency Call-Taking equipment package) and relayed to the responding units. Incident status and the status of the responding units is tracked so that additional units can be dispatched and/or unit status can be returned to available when the incident is cleared and closed.
Included In:
AHTD - Crittenden County Local TOC
AHTD District 1 TMC
AHTD Motorist Assist Patrol (MAP) Dispatch
Arkansas Game and Fish
Arkansas Highway Police Dispatch
Arkansas State EOC
Arkansas State Police Dispatch Troop D
City of Memphis Police Department Dispatch
City of West Memphis 911 Emergency Call Center
City of West Memphis EOC
Crittenden County 911 Emergency Call Center
Crittenden County EOC
MATA Transit Management Center
Memphis - Shelby County EMA System
Private Tow/Wrecker Dispatch
Public/Private Ambulance Dispatch
TDOT HELP Dispatch
Functional Requirements
1 -
The center shall dispatch emergency vehicles to respond to verified emergencies under center personnel control. 2 -
The center shall store the current status of all emergency vehicles available for dispatch and those that have been dispatched. 3 -
The center shall relay location and incident details to the responding vehicles. 4 -
The center shall track the location and status of emergency vehicles responding to an emergency based on information from the emergency vehicle. 5 -
The center shall store and maintain the emergency service responses in an action log. 6 -
The center shall provide the capability for digitized map data to act as the background to the information presented to the emergency system operator. 7 -
The center shall receive traffic images to support dispatch of emergency vehicles. 8 -
The center shall provide the capability to request remote control of traffic surveillance devices 9 -
The center shall coordinate response to incidents with other Emergency Management centers to ensure appropriate resources are dispatched and utilized.
